Summary
Overview
Work History
Education
Skills
Languages Known
Personal Details
Hobbies
Timeline
Generic

Mehul Sharma

New Delhi

Summary

To leverage my technical expertise in system configuration, SQL data analysis, and Tier-2 support to contribute to a dynamic organization. I aim to deliver efficient solutions, collaborate with cross-functional teams, and continuously enhance system performance and customer satisfaction. Seeking a challenging role where I can grow professionally while driving value through problem-solving and innovation.

Overview

11
11
years of professional experience

Work History

Sr. Technical Support Engineer

BOLD Technology Systems Pvt. Ltd
08.2025 - Current
  • Currently working as Client Advocate in this organization.
  • Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
  • Organized events such as webinars or training sessions that provided valuable information about products or services offered.
  • Evaluated performance metrics regularly, identifying areas for improvement and implementing necessary changes for better results.
  • Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.

Sr. Technical Support Engineer

CareerBuilder
07.2022 - 07.2025
  • Resolved Tier-2 Support Cases: Efficiently managed and resolved complex Tier-2 technical support cases, ensuring timely resolution and high customer satisfaction. Acted as a key escalation point for issues requiring advanced troubleshooting.
  • Performed System Configuration Changes: Executed critical configuration changes across client environments, adhering to best practices and minimizing system downtime. Ensured alignment with business requirements and technical standards.
  • Collaborated with Engineering Teams: Partnered closely with engineering and development teams to identify root causes of technical issues and implement long-term fixes. Facilitated clear communication between support and engineering for faster issue resolution.
  • Executed SQL Queries: Utilized SQL to extract, analyze, and interpret back-office client data, supporting issue resolution, reporting, and process improvement efforts.

Technical Support Representative

CareerBuilder
04.2019 - 06.2022
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Customer Service Executive

Arvato
03.2018 - 12.2018
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.

Practitioner

Concentrix
03.2015 - 08.2016
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Education

Certified Customer Success -

Online Certification
07-2025

B.com -

Maharaja Agrasen Himalayan Garhwal University
01-2022

12th -

CBSE Board
01.2014

10th - undefined

CBSE Board
01.2012

Skills

  • Customer advocacy
  • SQL Database
  • Experienced in handling Salesforce cases
  • Microsoft Excel
  • Microsoft Word, PowerPoint
  • Platform configuration
  • Bug tracking and issue documentation
  • Client relationship management
  • Technical troubleshooting
  • Problem-solving and communication

Languages Known

English
Hindi

Personal Details

  • Father's Name: Mr. Subhash Sharma
  • D.O.B: 1996-02-06
  • Sex: Male
  • Marital Status: Unmarried
  • Religion: Hindu
  • Nationality: Indian

Hobbies

  • Playing Cricket
  • Singing

Timeline

Sr. Technical Support Engineer

BOLD Technology Systems Pvt. Ltd
08.2025 - Current

Sr. Technical Support Engineer

CareerBuilder
07.2022 - 07.2025

Technical Support Representative

CareerBuilder
04.2019 - 06.2022

Customer Service Executive

Arvato
03.2018 - 12.2018

Practitioner

Concentrix
03.2015 - 08.2016

10th - undefined

CBSE Board

Certified Customer Success -

Online Certification

B.com -

Maharaja Agrasen Himalayan Garhwal University

12th -

CBSE Board

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Mehul Sharma