Summary
Overview
Work History
Skills
Full Name
Passport Number
Permanent Address
Academic Qualification
Personal Information
Languages
Disclaimer
Timeline
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DHANEESH KS

DHANEESH KS

KANNACHAMKAVIL KALAVOOR PO ALAPPUZHA KERALA

Summary

My name is Dhaneesh K.S. I am a Technical Support Engineer with 15+ years of experience in the Service Industry. I have experience in areas such as Team/People Management, Technical Operations Management, Incident/Problem/Change Management. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Sr. Technical Support Engineer

UFO MOVIEZ INDIA LTD (Scrabble Entertainment)
01.2022 - Current
  • Troubleshot hardware and software compatibility issues.
  • Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
  • Troubleshot and performed tests to confirm product performance.
  • Generated technical reports for customers.
  • Provided technical support to customers by responding to inquiries, troubleshooting hardware and software issues, and resolving problems in a timely manner.
  • Developed and maintained customer relationships by providing superior customer service.
  • Created detailed technical documentation for existing systems and processes.
  • Monitored performance of servers, networks, and applications to ensure optimal uptime and availability of services.
  • Analyzed system logs for errors or anomalies that could indicate potential problems or security breaches.

Digital Cinema Support

IFFK
INTERNATIONAL FILM FESTIAVL KERALA
01.2016 - 12.2023
  • Provided excellent customer service to patrons.
  • Ensured the cleanliness of the theater at all times.
  • Resolved customer complaints in a professional manner.
  • Performed regular inspections of equipment for any malfunctions or damage.

Technical Manager

ANAND PARADISE MULTIPLEX
PORT BLAIR
01.2021 - 01.2022
  • Provided technical support for hardware, software and networking issues.
  • Managed a team of engineers in the design, development, implementation and maintenance of computer systems.
  • Trained staff on new technologies or processes related to IT operations.
  • Provided mentoring, training and leadership for all IT department members.
  • Supervised implementation project designed to improve system productivity.
  • Coordinated tasks with business and technology units to keep deliveries and milestones on schedule.
  • Recruited and developed new IT department team members.
  • Troubleshot and resolved problems with programs and systems.
  • Improved services and technologies through continued analysis of system performance.
  • Performed inventories on computers and computer repair equipment.
  • Coordinated installation of updated computer programs and systems.
  • Supported software implementation with client training and troubleshooting expertise.

Cluster Engineer

UFO MOVIEZ INDIA LTD
01.2015 - 01.2020
  • Identified customer needs and developed solutions based on user feedback.
  • Analyzed customer requirements to determine project scope and objectives.
  • Assisted in troubleshooting issues related to product design or manufacturing processes.
  • Provided support during the installation, maintenance, repair, and calibration of equipment.
  • Generated reports summarizing engineering results for internal review.
  • Participated in team meetings to discuss project progress updates.
  • Reviewed customer complaints regarding product performance or functionality issues.

Technical Support Engineer

UFO MOVIEZ INDIA LTD
01.2010 - 01.2015
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Configured, maintained, and monitored computer systems for optimal performance.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
  • Conducted research on technical products in order to make recommendations to customers.
  • Provided remote assistance to end-users when needed.
  • Resolved complex technical problems through root cause analysis techniques.
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.
  • Collaborated with teams to solve technical customer problems across product suites.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Asked customers targeted questions to diagnose problems and provided timely solutions.

Technical Support Engineer

CYRIX Info Private Limited
01.2008 - 01.2010
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Configured, maintained, and monitored computer systems for optimal performance.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.

Key Expertise:

& Highlights:
  • Projection Systems: Expertise in installing Xenon - RGB Laser DCI projectors and NON DCI projectors
  • Digital Cinema: Effective management of Doremi, GDC & Dolby systems.
  • Storage Mastery: Configuration, maintenance, and deployment of high-performance SAN/NAS.
  • DCI and NON DCI- Projectors: Installation, maintenance, troubleshooting.(christie , nec ,barco, panasonic , optoma )
  • DCI and NON DCI server: Installation, maintenance, troubleshooting.(dcp 2000, showvalt, ims2000 ,ims 3000, cineblaster)
  • Storage Expertise: Excelling in high-performance (NAS/SAN) environments.
  • Technical Proficiency: Managing D-Cinema & E-Cinema Encoders, network configurations, and Linux/Windows servers.
  • Customer Focus: Committed to delivering timely support with a customer-centric approach.
  • Well aware of different types of projections over cine screens
  • Well versed with live feeds
  • Well aware of Dolby Atmos sound system.
  • Well experienced on handling 300 or more working cine clients.

Skills

  • Advanced troubleshooting
  • Application support
  • Customer Support
  • Technical reporting
  • Attention to Detail
  • Performance monitoring
  • Staff Supervision
  • Proposal Development
  • Team Leadership
  • Deadline Management
  • Staff Training
  • Leadership skills
  • Technical leadership
  • Schedule Maintenance
  • Project Management
  • Project Coordination
  • Remote Support
  • Hardware upgrades
  • Software Updates
  • System Configuration Changing
  • Issue Research
  • Application installations
  • Problem-Solving
  • System Troubleshooting
  • Technical Documentation
  • Technical Troubleshooting
  • Technical Support
  • Hardware Configuration
  • Complaint Management
  • Customer Service
  • Root Cause Analysis
  • Problem Resolution

Full Name

DHANEESH K.S

Passport Number

V6844430 Date of expiry 27/03/2033

Permanent Address

KANNACHAM KAVIL, KALAVOOR, KERALA, 688522, INDIA

Academic Qualification

  • B.A
  • TECHNICAL
  • Electronics mechanic (NCVT)
  • Diploma in Computer Hardware & Networking (Grandmaster technologies private limited)
  • MCP (Microsoft Certify Professional) Online Certified ID -SR2862816
  • MCSA (Microsoft Certified System Administrator) Reg No: P4FSYD503E

Personal Information

  • Father's Name: SHANMUGHAN KP
  • Mother's Name: SHEELA M S
  • Date of Birth: 09/29/1986
  • Gender: MALE
  • Marital Status: MARRIED

Languages

ENGLISH, TAMIL, HINDI, MALAYALAM

Disclaimer

I hereby declare that the above mentioned information is correct up to my Knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

Timeline

Sr. Technical Support Engineer

UFO MOVIEZ INDIA LTD (Scrabble Entertainment)
01.2022 - Current

Technical Manager

ANAND PARADISE MULTIPLEX
01.2021 - 01.2022

Digital Cinema Support

IFFK
01.2016 - 12.2023

Cluster Engineer

UFO MOVIEZ INDIA LTD
01.2015 - 01.2020

Technical Support Engineer

UFO MOVIEZ INDIA LTD
01.2010 - 01.2015

Technical Support Engineer

CYRIX Info Private Limited
01.2008 - 01.2010

Key Expertise:

& Highlights:

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