Summary
Overview
Work History
Skills
Education Details
Tools and technical experience
Timeline
Generic

Mayank Gaur

Bengaluru

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

9
9
years of professional experience

Work History

Sr. technical support Engineer

Dover
05.2023 - Current

Sr. Help Desk Associate L1.5 + support

NTT Data
Bangalore
01.2022 - 04.2023

Sr. Help Desk Associate

Ciel HR for Client NTT Data
Bangalore
06.2021 - 01.2022

Social media marketing executive

Arrowmarketin360 WFH
07.2020 - 06.2021

Engineer

RK Industries
Bareilly
04.2018 - 07.2020

Team Lead

ASAP Business Solutions
Delhi
07.2015 - 08.2017

Skills

  • Hardware and Software Troubleshooting
  • Strong Communication and Interpersonal Skills
  • PC and Mac operating systems
  • Network Operating Systems
  • Troubleshooting and resolution
  • Remote Support
  • Technology Troubleshooting
  • SAAS application support
  • Avaya, Cisco jabber, Canvas and Genesys support
  • Microsoft Office Tools Support
  • Incident Management
  • End-User Training
  • Technical Support
  • Service ticket tracking
  • Software Installation
  • User Support
  • Microsoft Outlook
  • Application installations
  • Training abilities
  • Call Center Operations
  • Technical Troubleshooting

Education Details

  • 10th From CBSE Board
  • 12th From CBSE Board
  • B-TECH (Electronics & communication) From LOVELY PROFESSIONAL UNIVERSITY JALANDHAR (PUNJAB) 2015

Tools and technical experience

  • Monitoring/Ticketing Tools: ServiceNow, BMC Remedy, Zendesk, Oracle, Solar Winds, Bomgar, LogmeIn, HPSM, Dynatrace
  • Troubleshooting and installation of tools: Microsoft Office 365 tools, Oracle tools, Microsoft Visual Studio, Avaya, Cisco Jabber, Canvas and Genesys, SAAS application support and Networking issue
  • Reporting Tools: Windows MS Excel, MS Word, and Sharepoint

Timeline

Sr. technical support Engineer

Dover
05.2023 - Current

Sr. Help Desk Associate L1.5 + support

NTT Data
01.2022 - 04.2023

Sr. Help Desk Associate

Ciel HR for Client NTT Data
06.2021 - 01.2022

Social media marketing executive

Arrowmarketin360 WFH
07.2020 - 06.2021

Engineer

RK Industries
04.2018 - 07.2020

Team Lead

ASAP Business Solutions
07.2015 - 08.2017

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Mayank Gaur