Mehul Vagade
Territory Manager
Gurgaon,HR
Summary
Strategic Territory Manager with 7+ years of experience driving business growth in the Education and Automotive industries. Expert in scaling hub operations and architecting Customer Experience strategies that elevate brand reputation and market share. Proven track record of building high-performing teams and developing a robust leadership pipeline through structured mentorship and performance-driven management.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Territory Manager
CARS24
09.2025 - Current
- Hub & Operations: Spearheaded regional hub operations across Delhi NCR, optimizing hub workflows to improve delivery efficiency by 20%.
- CX Excellence: Overhauled the territory's Customer Experience, GMB, and Car Quality framework, resulting in a 300% increase in CSAT scores and an 80% reduction in churn.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- People Management: Led a diverse team of 30 employees, maintaining a 95%+ employee retention rate through transparent communication and engagement initiatives.
- Leader Building: Designed and implemented a 'Future Leaders' program, successfully grooming 3 internal candidates for Hub Lead and Supervisory roles within 12 months.
- Business Growth: Energized business development in the automotive sector, securing number key accounts, and increasing territory sales by 25%.
Business Manager (Franchise Portfolio)
Cars24 services PVT. LTD
09.2023 - 08.2025
- Directed franchisee operations and managed the portfolio effectively.
- Increased profits to three times original amount prior to scaling.
- Supervised personnel and operational processes to enhance efficiency and performance.
- Sustained impeccable record with zero negative reconciliations for single franchise.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Formulated and executed strategic plans resulting in 300% revenue growth over 6 months.
Business Development Manager
Think & Learn PVT.LTD (Byjus)
12.2020 - 09.2023
- Drove team performance to consistently achieve targets.
Analyzed sales data to identify trends and inform strategic decisions. - Identify customer demands and devise customized solutions for enhanced success.
- Expertise in negotiating terms, pricing, and contracts to finalize agreements.
- Utilize CRM tools to manage leads effectively, demonstrating proficiency in teams and other virtual communication platforms.
- Maintains awareness of current trends and developments within Etch sector, adjusting strategies in response to market changes.
Crew Leader
Twinstar INC.
01.2018 - 12.2020
- Specialized in banking and financial services, enhancing client satisfaction through robust relationships.
Delivered exceptional services within the banking sector, ensuring high standards consistently.
Cultivated strong client relationships to bolster trust and long-term loyalty. - Directed team of four to five members in executing nationwide credit card sales
- Delivered excellent customer service when interacting with clients.
Education
bachelor of commerce - Business Studies
Indian school of technology & management
Ahmedabad, GJCertificate of Higher Education - academic
Gurukrupa Higher & Secondary school
Ahmedabad, GJSkills
Financial analysis
Customer relationship management
Business growth
Business development
Relationship building
Territory management
Product and service sales
Goals and performance
Business management
Inventory control
Data interpretation
Problem-solving aptitude
Timeline
Territory Manager
CARS24
09.2025 - Current
Business Manager (Franchise Portfolio)
Cars24 services PVT. LTD
09.2023 - 08.2025
Business Development Manager
Think & Learn PVT.LTD (Byjus)
12.2020 - 09.2023
Crew Leader
Twinstar INC.
01.2018 - 12.2020
Certificate of Higher Education - academic
Gurukrupa Higher & Secondary school
bachelor of commerce - Business Studies
Indian school of technology & management