Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Mehvish Khan

DELHI

Summary

Dynamic technical support professional with a proven track record at Amazon, excelling in technical troubleshooting and customer service. Adept at resolving complex issues while fostering team collaboration. Recognized for effectively managing customer feedback and enhancing service delivery, ensuring high satisfaction levels and adherence to service level agreements.

Overview

9
9
years of professional experience

Work History

Virtual Technical Support Associate

Amazon
Noida
05.2025 - Current
  • Managed timely resolution of customer Amazon devices, subscription and services queries through effective call, chats and email interactions
  • Provided guidance to less experienced technicians when needed.
  • Reported customer feedback and feature requests to the development team.
  • Installed, configured, and troubleshot hardware and software for end users.

Sr. Associate Technical Support

Tech Mahindra
Noida
12.2018 - 04.2023
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
  • Maintained positive working relationship with fellow staff and management.

Representative, Operations

Concentrix
Noida
11.2016 - 10.2018
  • Provided customer service by answering product and service related questions.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.

Education

Master of Arts - History

Indira Gandhi National Open University
Delhi
12-2021

Bachelor of Arts - History

College of Vocational Studies
Delhi
05-2016

GED -

Summer Fields School
Delhi
03-2013

Skills

  • Technical troubleshooting
  • Customer service
  • Hardware installation
  • Software configuration
  • Call center operations
  • TCP/IP
  • VoIP systems
  • Problem solving
  • Team collaboration
  • Time management
  • Service level adherence
  • Product knowledge

Affiliations

  • I have been a part of the street play society at my college
  • Took part in school extra curriculum activities, where I led the Commerce week

Timeline

Virtual Technical Support Associate

Amazon
05.2025 - Current

Sr. Associate Technical Support

Tech Mahindra
12.2018 - 04.2023

Representative, Operations

Concentrix
11.2016 - 10.2018

Master of Arts - History

Indira Gandhi National Open University

Bachelor of Arts - History

College of Vocational Studies

GED -

Summer Fields School

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Mehvish Khan