Mehzer Hussain Shah

• Responded to customer requests for products, services, and company information.
• Implemented and developed customer service training processes.
• Authorizing and investigating transactions
• Processes outgoing domestic and international transfers with a high degree of accuracy and within established deadlines and limits for commercial customers.
• Able to clearly understand and envisage the SWIFT messages (MT103, MT101 etc).

• Developed and implemented strategies to increase customer satisfaction and engagement.
• Analyzed customer data to identify trends and anticipate customer needs.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• •Performs troubleshooting in the customer’s system. Advice customer or changes user settings on the customer’s devices, remotely if necessary
• Troubleshoot issues related to complex applications and operating systems

• Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
• Scanned system for frequent technical issues, employing troubleshooting techniques for resolution.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Arranged field visits to Servers which required servicing.

Assisted in the research, design, development, and prototyping of a cutting-edge hydraulic piston mechanism. This innovative device was designed to act as a gravitational oil skimmer for separating fluids, specifically aimed at improving oil and chemical spill response efforts.

• Tracked food production levels, meal counts, and supply costs.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Controlled labor hours and inventory costs through hands-on management and proactive changes.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.