Mejomon Johnson

Senior Lead should possess strong leadership skills to motivate and guide team members
Effective communication is essential for senior lead to convey information, instructions, and expectations clearly to team members and other stakeholders
Senior lead are often responsible for resolving issues and overcoming challenges that arise within their team
Improving customer / merchant on-boarding & engagement experience, analytics and manage a team of 15+ team members for Merchant Onboarding & Service Delivery
Collaborate with internal colleagues and stakeholders across the business to engage employees with team building projects

• Handling sales and service team and monitoring the activities
• EDC Sales and Deployment
• Handling Technical Complaints and Escalation
• Service request closure within the TAT
• Meeting and exceeding the target set by the management
• Lead creation and sales of the various products.

• Supervised customer experience team of entire Kerala
• Develop and sustain relationships with existing customer base, building rapport as a personable and trusted representative
• Complaint management
• Escalating the issue's to the concern team (technical & Non Technical) and ensuring the fast resolution for delighting the customer
• Meeting and exceeding the targets set by the management
• Create and support client retention strategies for existing customer base and for new customers.

• Closing Circle Mobility Non-technical related complaints
• Escalating the issues to the concern technical and nontechnical team
• Ensuring the fast resolution for delighting the customer
• Doing Live Call Auditing of the CC team
• Giving process education to TVH/TVS team based on the customer complaints.