KANNAN BHAGAT

Strategic Sales Leader & Relationship Builder:-
Results-driven professional with over 16 years of experience in B2B and B2C sales, e-commerce, last-mile delivery, learning and development, customer management, client acquisition, channel management, and stakeholder partnerships. Proven track record of exceeding targets and driving revenue growth while optimizing performance in fast-paced environments. A unique blend of strategic planning and hands-on execution delivers innovative, client-centric solutions that foster long-term relationships and enhance business outcomes. Eager to leverage expertise in a dynamic sales and service environment to contribute to organizational success.

Key Strengths:

• Sales & Revenue Generation: Expertise in managing high-value B2B/B2C retail channels (handled 50k+ shipments with 2.5cr+ monthly billing) and developing franchise networks.
• Client Relationship Management: Adept at building long-term partnerships, resolving conflicts, and elevating customer satisfaction (CSAT/NPS focus).
• Data-Driven Strategy: Proficient in Power BI, market intelligence, and competitor analysis to identify trends and tailor design solutions.
• Operational Excellence: Streamlined warehouse/SKU management and logistics—transferable to project timelines and inventory control in design firms.
• Emotional Intelligence: Skilled in understanding client needs, navigating preferences, and ensuring seamless project experiences.

Leadership & Collaboration:Led cross-functional teams, implemented training programs, and fostered high-performance cultures. Passionate about merging analytical rigor with creative problem-solving to drive client success.

• Long-Distance Driving
• Fitness & Endurance Sports
• Pen Sketching
• Video Creation & Playlist Curation

• Kaveri Project (Market Place Service Provider) Flipkart :-Managing PAN India operation of B2C service provided for other e-commerce company through Ekart logistics.
• Misroute Shipment :-Conducted project study on the root cause of misroute shipment to Kerala region. Identified the area and submitted the reports with action to reduce the misroute.
• CSAT Feedback System :-Piloting and Implementing of the CSAT feedback system for Kerala region from Oct’14 and submitted report. Replicated the same across PAN India and received appreciation from Manager.
• People Engagement Program :-Initiative taken and driving programs for field executive for creating more ground connect.
• 1st region to initiate a project for increasing the NPS Score for the organization in flipkart with customer feedback on rider service flowing through email from their personal email to company customer support email id.
• Heading SAVAN Project of Rider Daily Assessment of work understanding through WhatsApp real time interactive Q & A with Kerala leading the performance chart.
• Skill Development program initiated and implemented with internal circle of HI’s and TL’s on courses such as Excel Training on Basic and Intermediate Level, English development courses.
• Heading the CSAT project for TN regional hubs and improved to become runner up position.
• New CRM application designing and implemented for data management, customer tracking and marketing purposes.
• LMS Creation: for stories using Proprof introduced and run for stories global home with out best package and 25+ module including video and presentation prepared. (Stories)
• LMS Creation:- For Mark N Orion using WordPress. Rolled out the project with 10+ modules. (Mark and Orion)
• Warehouse and Inventory management kaizen project for rack tracking digitalizing for easy identification of pick and pack and stock audit. Implementation (Mark And Orion).
• Implementing of PowerBI and Data visualization with report automation for management. (Mark and Orion)
• Plan proposal for converting existing expense LM station to revenue center. (Xpressbees)
• Outbound business marketing templates for vendor and data management process at vendor level implemented. (Xpressbees)