ORACLE
KANNAN BHAGAT
State Head - Channel Management & B2B/B2C Sales
Ernakulam
Summary
Results-driven professional with 16+ years of experience in B2B/B2C sales, Channel management, and stakeholder partnerships, seeking to leverage expertise in a dynamic sales and service environment. Proven ability to exceed targets, drive revenue growth, and optimize performance in fast-paced settings. Combines strategic planning with hands-on execution to deliver client-centric solutions.
Overview
17
17
years of professional experience
6
6
Certificates
4
4
Languages
5911
5911
years of post-secondary education
Work History
STATE HEAD - CHANNEL MANAGEMENT AND LM OPERATIONS
Busybees Logistics Solutions Pvt Ltd
Ernakulam
09.2022 - 04.2025
- Franchise Selling, Lead generation, Tele-sales, Vendor onboarding, management and retail supporting.
- Monitor KPIs and Optimized key performance metrics.
- Maintain 180+ Vendor with over 2.5cr billing per month and handling 40k+ shipments per day.
- Market Intelligence and Competitor Analysis for keeping up with market trends.
- Client Management And Business Development with B2B and B2C retails for Revenue Generation.
- Identified challenges, conducted root-cause analysis, and resolved issues with data-driven solutions.
ASST. MANAGER E-COMMERCE OPERATIONS
MARK N ORION VENTURES PVT LTD
Ernakulam
04.2022 - 09.2022
- Managed channel-specific sales 30-40 per day of and customer supports.
- Follow through on KPIs and KRAs with one project every three-month time frame.
- Online sales, Telephonic sales, return management and CSAT target achievement.
- Managed warehouse operations and forecasted SKU requirements using trend data.
- Executed digital marketing strategies emphasizing SEO, PPC, email campaigns, and social media.
FRANCHISE DEVELOPMENT MANAGER
Couriex Pvt. Ltd
Ernakulam
09.2021 - 04.2022
- Franchise sales, vendor onboarding, vendor payables and receivables, and vendor support.
- Optimized key performance metrics, achieving daily and monthly performance targets.
- Monitor KPIs (SLA adherence, cost per delivery, and NPS), and drive corrective actions.
- Generated revenue through B2C and B2B retail channels.
- Identified challenges, conducted root-cause analysis, and resolved issues with data-driven solutions.
CLUSTER MANAGER
Snapdeal Pvt. Ltd
Ernakulam
05.2021 - 09.2021
- Oversaw vendor LM stations throughout the Kerala region, handling over 1,000 shipments.
- Facilitate the launch of new city operations, and expand operations in existing locations.
- Analyzed and monitored critical KPIs, emphasizing customer satisfaction and turnaround time.
- Implemented ongoing enhancement initiatives to resolve intricate logistics challenges.
- Collaborated with project teams to develop and implement innovative programs at Delivery Centers.
MANAGER - PEOPLE OPERATIONS AND DATA ANALYTICS
Stories Global Home Pvt Ltd
Ernakulam
05.2018 - 05.2020
- Operations, Sales, Administration and Analytics strategy aligned with the company's goals of 250+ employees.
- Built a high-achieving team of Ops, HR specialists and data analysts.
- Evaluated processes, implemented improvements, and increased overall operational efficiency.
- Led the creation of new CRM, DMS, E-learning platforms and leading CSAT/NPS Scores.
- Reporting to VP and Group HR Head on departmental performance.
SENIOR ASSOCIATES - L&D
Flipkart India Pvt Ltd
Ernakulam
12.2012 - 05.2018
- Last-mile hub operations training, upholding stringent performance standards.
- New Process and Refresher Training Program for team for 125+ Employees.
- Championed regional Customer Satisfaction (CSAT) initiatives, elevating service excellence.
- Established recognition schemes to celebrate exceptional team achievements.
- Developed and implemented programmed for skill development, and employee engagement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
MIS Executive
Maruti Suzuki Ltd
Ernakulam
03.2011 - 12.2012
- Streamlined performance monitoring by orchestrating Target vs Achievement reports.
- Enhanced Workshop/Body Shop efficiency through diligent coordination and daily reporting for 180+ Stations.
- Resolved customer complaints expediently, prioritizing swift resolution and satisfaction.
- Keeping track and completing of the Franchisee documents and date of renewals.
- Maintained high-quality service standards by conducting meticulous customer feedback audits.
TEAM LEADER
Eben Telecom Pvt Ltd
Ernakulam
05.2008 - 09.2010
- Drove postpaid helpdesk with VAS telephonic sales and excelled in customer retention 25+ Employees.
- Ensured optimal team attendance, overseeing a high-achieving retention unit.
- Led extensive training initiatives for staff development.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Evaluated employee performance, endorsing promotions and further training opportunities.
Education
BCom - Computer Application
Aquinas College
Edakochi10.2011
12th - Kerala State
Our Lady Of Mercy Higher Secondary School
Chandroor, Kerala05.2008
10th - (CBSE)
Kendriya Vidyalaya Port Trust
W/Island, Cochin05.2006
Skills
Strategic Planning & Execution
Partner and Stake Holder Management
Sales Expertise - Franchise, B2B and B2C
Data Analysis & Reporting with latest tools
Profit and Loss Management
Relationship Building
Problem-Solving & Decision-Making
Adaptability & Flexibility
Emotional Intelligence
Conflict Resolution
Teamwork and collaboration
Customer Experience
Certification
Business Intelligence Fundamentals-Skillup, 2025
Accomplishments
- Kaveri Project (Market Place Service Provider) Flipkart :-Managing PAN India operation of B2C service provided for other e-commerce company through Ekart logistics.
- Misroute Shipment Project :-Conducted project study on the root cause of misroute shipment to Kerala region. Identified the area and submitted the reports with action to reduce the misroute.
- CSAT Feedback System Project :-Piloting and Implementing of the CSAT feedback system for Kerala region from Oct’14 and submitted report. Replicated the same across PAN India and received appreciation from Manager. Also heading the CSAT project for TN regional hubs
- People Engagement Program :-Initiative taken and driving programs for field executive for creating more ground connect.
- NPS Project :- 1st region to initiate a project for increasing the NPS Score for the organization in flipkart with customer feedback on rider service flowing through email from their personal email to company customer support email id.
- Whatsapp Learning Project:- Heading SAVAN Project of Rider Daily Assessment of work understanding through WhatsApp real time interactive Q & A with Kerala leading the performance chart.
- Skill Development Project:- Programs initiated and implemented with internal circle of HI’s and TL’s on courses such as Excel Training on Basic and Intermediate Level, English development courses.
- CRM Project:- CRM application designing and implemented for data management, customer tracking and marketing purposes.
- Project LMS : for stories using Proprof introduced and run for stories global home with out best package and 25+ module including video and presentation prepared. (Stories)
- Project LMS Creation:- For Mark N Orion using WordPress. Rolled out the project with 10+ modules. (Mark and Orion)
- Warehouse and Inventory management kaizen project for rack tracking digitalizing for easy identification of pick and pack and stock audit. Implementation (Mark And Orion).
- Updated Report Tools:- Implementing of PowerBI and Data visualization with report automation for management. (Mark and Orion)
- Project Revenue Center:- Plan and project proposal for converting existing expense LM station to revenue center. (Xpressbees)
- Project Market-up:- Outbound business client acquiring and marketing support for vendor business and profit generation.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
ERP
SAP
POWER BI
Tableau
Microsoft Office Suit
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Kannada
Intermediate (B1)
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Long-Distance Driving
Fitness & Endurance Sports
Pen Sketching
Video Creation & Playlist Curation
Adventurous Activity
Timeline
Business Intelligence Fundamentals-Skillup, 2025
05-2025
STATE HEAD - CHANNEL MANAGEMENT AND LM OPERATIONS
Busybees Logistics Solutions Pvt Ltd
09.2022 - 04.2025
Power BI Beginner Level Certification, Skillup, 2022
07-2022
The Fundamentals Of Digital Marketing - Certification, Google, 2022
06-2022
BIG DATA INTRODUCTION TRAINING CERTIFICATION, Skillup, 2022
05-2022
ASST. MANAGER E-COMMERCE OPERATIONS
MARK N ORION VENTURES PVT LTD
04.2022 - 09.2022
FRANCHISE DEVELOPMENT MANAGER
Couriex Pvt. Ltd
09.2021 - 04.2022
CLUSTER MANAGER
Snapdeal Pvt. Ltd
05.2021 - 09.2021
Hands-on workshop in Data Analytics, IPSR Solution Pvt Ltd., 2022
12-2019
MANAGER - PEOPLE OPERATIONS AND DATA ANALYTICS
Stories Global Home Pvt Ltd
05.2018 - 05.2020
SENIOR ASSOCIATES - L&D
Flipkart India Pvt Ltd
12.2012 - 05.2018
MIS Executive
Maruti Suzuki Ltd
03.2011 - 12.2012
TEAM LEADER
Eben Telecom Pvt Ltd
05.2008 - 09.2010
Mantra Level II Certified for MS Office (MS Office & HTML), 2006
05-2006
BCom - Computer Application
Aquinas College
12th - Kerala State
Our Lady Of Mercy Higher Secondary School
10th - (CBSE)
Kendriya Vidyalaya Port Trust
Hobbies and interests
- Long-Distance Driving
- Fitness & Endurance Sports
- Pen Sketching
- Video Creation & Playlist Curation