Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Mekhala S

Namakkal

Summary

Dynamic professional with a proven track record in customer service and retail management roles, poised to leverage extensive experience and expertise into a Product Specialist position. Adept at cultivating strong customer relationships, driving sales, and optimizing store operations. Demonstrated ability to adapt quickly to new environments and excel in fast-paced settings.

Overview

9
9
years of professional experience

Work History

Customer Operations - Senior Associate

Headout Inc.
10.2024 - Current
  • Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
  • Implemented process improvements that led to significant increase in customer satisfaction.


Customer Operations Associate

Headout Inc.
06.2023 - 09.2024
  • Provided exceptional customer service in a fast-paced environment, addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Demonstrated effective communication skills in handling a high volume of customer interactions via phone, email, and in-person interactions
  • Collaborated with cross-functional teams to resolve complex customer issues, ensuring timely resolution and maintaining positive customer relationships
  • Consistently met and exceeded performance targets, including customer satisfaction metrics and sales goals
  • Contributed to team success through training and mentoring new associates, sharing best practices, and fostering a collaborative work environment

Store Manager

Velur Rasi Jewellers
01.2020 - 04.2023
  • Led all aspects of store operations for a family-owned retail jewelry business, overseeing sales, customer service, inventory management, and staff supervision
  • Implemented personalized sales strategies to meet the unique needs of customers, providing expert guidance on jewelry selection, customization, and maintenance
  • Fostered a warm and welcoming atmosphere in the store, building long-lasting relationships with customers and ensuring their satisfaction with each interaction
  • Maintained a meticulously curated inventory of jewelry pieces, ensuring accurate stock levels, timely replenishment, and effective merchandising to showcase products
  • Collaborated with vendors and suppliers to source high-quality jewelry materials and negotiate favorable pricing and terms, optimizing profit margins and product quality

Management Trainee

Aditya Birla Fashion and Retail Limited
06.2016 - 06.2018
  • Participated in a comprehensive management training program focused on developing skills and knowledge in retail operations, sales management, customer service, and leadership
  • Rotated through various departments within the store, gaining hands-on experience in merchandising, inventory management, visual presentation, and sales techniques
  • Assisted store managers and department supervisors in day-to-day operations, including staff supervision, scheduling, and performance evaluation, to ensure smooth and efficient store functioning
  • Engaged with customers to understand their preferences, provide personalized styling advice, and recommend products to meet their needs, fostering strong customer relationships and driving sales

Education

PGDM - Operations Management

PSG Institute of Management
Coimbatore, Tamil Nadu
04.2016

Electronics and Communication Engineering

Kongu Engineering College
Erode, Tamil Nadu
05.2014

Skills

  • Customer Success
  • Interpersonal Skills
  • Sales
  • Sales Experience
  • Training & Development
  • Communication
  • Quality Assurance
  • Process improvement
  • Customer service
  • Customer interaction
  • New hire training
  • Complex Problem-solving

Languages

English
Tamil
Malayalam

Additional Information

  • I volunteer as an English-Tamil translator for Translator Without Borders. Here is the link to my TWB profile: https://twbplatform.org/505223578393207567a6e4b4a026a6e2735666227d67413d3d3a3266545c4ace82a79718046a4672310d3e/key/
  • Additionally, I participated as a lead actor in the short film 'Edhirthu Nil' for a contest conducted by YES Bank in2014.

Timeline

Customer Operations - Senior Associate

Headout Inc.
10.2024 - Current

Customer Operations Associate

Headout Inc.
06.2023 - 09.2024

Store Manager

Velur Rasi Jewellers
01.2020 - 04.2023

Management Trainee

Aditya Birla Fashion and Retail Limited
06.2016 - 06.2018

Electronics and Communication Engineering

Kongu Engineering College

PGDM - Operations Management

PSG Institute of Management

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Mekhala S