Summary
Overview
Work History
Education
Skills
Timeline
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Saurav Singh

Bhopal

Summary

5 Years of Experience | Currently working as a Senior Technical Associate in Paytm Payments | An experienced Payments success rate analyst with a proven track record of increasing transaction success for a payment gateway. Skilled in data analysis, trend identification and strategic problem solving. Demonstrates strong collaboration with teams to improve payment smoothness and customer satisfaction. Expert in maintaining Payments success rate.

Overview

6
6
years of professional experience

Work History

Senior Technical Associate (Operations)

Paytm
Noida
04.2022 - Current
  • Analyzed transaction data across platform for 34k+ active merchants processing 270M+ transactions monthly.
  • Identified patterns and issues that improved success rate of top-50 merchants by an average of 2-3% and overall platform by 1.2%. Merchants like Flipkart, Zomato, LIC, Reliance, IRCTC and Ajio.
  • Implemented analytics tools to foresee and mitigate factors leading to payment declines like supporting gateway, best gateway-issuer combination, issuer blanket failing and risk rejects
  • I used an analytical tool to proactively identify the gateway experiencing blanket failures and resolved it. This eliminated all business and technical-related blanket failures.
  • Developed a real-time alert system with other teams to notify merchants of any success rate drops or downtime.
  • Developed comprehensive reports for senior management, providing insights of platform every week.
  • Provided continuous support during sales periods, which built merchant trust and strengthened relationships.
  • Trained and mentored juniors, enhancing team productivity and accuracy in success rate calculations and reporting.

Senior Data Analyst

RMS CONSULTANCY
Bhopal
10.2018 - 03.2022
  • Designed and implemented advanced data models and analytics that decreased projects cost by 5%.
  • Developed a tool that calculates the water, power requirements per hectare for 150k+ hectares of farmland to optimize crop management from a dam throughout the year for the next 20 years. Did multiple projects like this.
  • Created a dashboard that displays all details associated with a land identification number.
  • Developed detailed reports of project for senior management and clients.

Education

B.Tech -

Truba Institute of Engineering
Bhopal
05-2018

High School -

Kendriya Vidyalaya
Bhopal
04-2014

Skills

  • SQL
  • Microsoft Excel
  • Tableau
  • Payments
  • Product analyst
  • Data modeller
  • Success Rate Analyst
  • Gap Analysis
  • Process Automation
  • Technical Support
  • Customer Success
  • Query Optimization
  • Operations Management
  • Data Management

Timeline

Senior Technical Associate (Operations)

Paytm
04.2022 - Current

Senior Data Analyst

RMS CONSULTANCY
10.2018 - 03.2022

B.Tech -

Truba Institute of Engineering

High School -

Kendriya Vidyalaya

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Saurav Singh