Melissa Hughes
Peru,Indiana
Summary
Loyal and dedicated team player with excellent experience in personal communication. Dedicated to whatever job is given with a willingness to learn and succeed. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player. Passionate about people, respectful, and hardworking. Dedicated Office Assistant with over 10 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Experience in verifying and submitting insurance, as well as discussing patient financials and payment plans. Trained in coordinating office visits with referring doctors, and setting up appointments as needed.
Overview
32
32
years of professional experience
Work History
Office Assistant
Gold Medal Awards
07.2022 - Current
- Completed clerical tasks such as filing, copying, ordering, invoicing, and taking payments.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed visitors and alerted staff to arrivals of customers.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Collaborated with various departments to complete assigned tasks.
Home Health Care Provider
Forte Residential
12.2019 - Current
- Assisting patient with dressing, grooming and g-tube feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacting kindly with patient and family. Displaying positive and outgoing attitude. Establishing long-term, professional relationship with them.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Documenting patient health status changes to keep care team updated.
- Keeping close eye on patients behavior and emotional responses to address any concerns and protect them from harm.
- Transport my patient for medical and personal outings.
- Communicate regularly with my patients family to provide updates on their health and wellbeing.
New Patient Coordinator
Harmony Orthodontics/Jarrell Orthodontics
07.2011 - 07.2021
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for orthodontic treatment and procedures.
- Discussed all treatment plans, fees, and payment plan options with patients and parents.
- Reviewed and discussed all necessary financial paperwork needed prior to start of any treatment.
- Scheduled appointments for necessary treatment recommended.
- Maintained confidentiality of patient data and HIPPA compliances.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, orthodontists, dentists, periodontists, endodontists, and oral surgeons staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked with patients to schedule tests, coordinated appointments, and procedures.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Assisted/Coordinated appointments with referring offices for procedures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Prepared patient X-rays and images for review by dentist.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Designed dental report card to explain patient dental health status and treatment plans.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Family Nanny
Dr. Christi Redmon
09.1991 - 05.2010
- Built positive and nurturing environments to support child social and emotional growth.
- Established long lasting, connections with their family and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
- Organized different types of activities to enhance physical and intellectual development.
- Assisted children with homework assignments and special projects across different subjects.
- Taught them everyday life skills.
- Prepared meals for them. Baked cookies together.
- Drove children to dance, cheer, and sports practices. We went to library, YMCA for tiny tots, etc.
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
- Transported children safely to school, activities and appointments on time.
- Enforced parents rules and managed behavior.
- Took them to church, accompanied them on outings with friends, supervised playtimes with friends, and other activities.
Education
High School Diploma -
Peru High School
Peru, IN05.1990
Skills
- Office Machine Operation
- Verbal and Written Communication
- Dedicated Team Player
- Team Bonding
- Strong Interpersonal Skills
- Excellent people skills
- Serving Customer Needs
- Helping out beyond described job duties
- Multi-line phone proficiency
- Filing and data archiving
- Invoice Processing
- Office administration
- Scheduling
Timeline
Office Assistant
Gold Medal Awards
07.2022 - Current
Home Health Care Provider
Forte Residential
12.2019 - Current
New Patient Coordinator
Harmony Orthodontics/Jarrell Orthodontics
07.2011 - 07.2021
Family Nanny
Dr. Christi Redmon
09.1991 - 05.2010
High School Diploma -
Peru High School
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