Melony Fernandes
Bangalore
Summary
Results-driven professional with over two years of experience building excellent productive client relationships, working to identify their needs, quickly resolve issues, and ensure their business needs are met.
Proficiency in cultivating and handling multiple clients globally across various enterprise markets and SMBs.
Exceptional interpersonal skills and customer-centric approach.
Overview
8
8
years of professional experience
Work History
Product Specialist
Hotelogix
Bangalore
10.2022 - Current
- Developed and optimized demonstrations to best connect with prospects and encourage sales.
- Provided technical support to customers during the demonstration process.
- Created and maintained product training materials, such as user guides, manuals, videos and webinars.
- Organized product demonstrations for prospective clients, highlighting key features of the product.
- Researched emerging trends in technology that could impact the company's product.
- Training and performance evaluations for marketing and sales staff.
Management Trainee
Radisson Hotels
Bangalore
08.2021 - 10.2022
- Worked in rotational shifts and singly handled all the management processes
- Handled enquires from all national/international customers
- Handled sales enquires related to reservations
- Tracked guest satisfaction surveys to recognize trends and create action plans for improvising guest service
- Provided adequate trainings to new team members
- Produced high quality documents, spreadsheets, and presentation for internal and customer facing needs
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant
Niyaaz
Belgaum
09.2020 - 12.2020
- Assisted in the preparation of reports, presentations, and correspondence.
- Scheduled meetings, appointments, and travel arrangements for managing director
Intership
Trident Hotels
Udaipur
04.2018 - 05.2018
Intership
Hilton Embassy GolfLinks
Bangalore
04.2016 - 06.2016
Education
Bachelor of Hotel Management - Hospitality Administration And Management
Christ University
Bangalore 06-2020
Higher Secondary Certificate - Commerce
People Tree Education Society
Belgaum03-2016
Secondary School Certificate -
St. Joseph's Convent High School
Belgaum 04-2014
Skills
- Product Demonstrations
- Customer Engagement
- Product Documentation
- Product Training
- Guest Relations
- Customer Service
Awards
Awarded as an employee of the month in Radisson hotels
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Marathi
Beginner
A1
Timeline
Product Specialist
Hotelogix
10.2022 - Current
Management Trainee
Radisson Hotels
08.2021 - 10.2022
Assistant
Niyaaz
09.2020 - 12.2020
Intership
Trident Hotels
04.2018 - 05.2018
Intership
Hilton Embassy GolfLinks
04.2016 - 06.2016
Bachelor of Hotel Management - Hospitality Administration And Management
Christ University
Higher Secondary Certificate - Commerce
People Tree Education Society
Secondary School Certificate -
St. Joseph's Convent High School
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