Melvet Joswey Gonsalves

• Managing $40M worth of Service Parts Inventory across APAC
• Direct Inventory Control support for 10 APAC countries.
• Managed multiple complex inventory activities.
• Traced item history to determine reason for discrepancies between inventory and stock control records.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Conducted regular audits of inventory levels to identify discrepancies, taking corrective action when necessary to maintain accurate records.
• Implemented effective reverse In-transit process that streamlined 3PL interactions while minimizing potential loss from returned items.
• Reviewed established business practices and improved processes to reduce expenses.
• Improved inventory accuracy by implementing cycle counting program and refining warehouse organization strategies.
• Reduced stock discrepancies through meticulous record-keeping and consistent communication with relevant departments.
• Improved inventory accuracy by implementing robust cycle counting program and refining warehouse organization strategies.
• Collaborated with other departments within facility to educate and understand how functions affect inventory.
• Collaborated with cross-functional teams to address any issues or challenges related to inventory control, fostering culture of continuous improvement within organization.
• Motivated and managed performance, activities and responsibilities of Inventory Control Team.
• Managed team of Fifteen inventory specialists, providing training, guidance, and support to ensure optimal performance and adherence to company policies.
• Trained new staff on job duties, company policies.
• Managed resolution of discrepancies between system-reported inventory levels and actual stock on hand, identifying root causes and implementing corrective actions to prevent future occurrences.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven ability to learn quickly and adapt to new situations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated leadership skills in managing projects from concept to completion.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated high level of initiative and creativity while tackling difficult tasks.

Managed $45 -$50 million worth service parts Inventory across APAC

• Managed multiple complex inventory activities
• Traced item history to determine reason for discrepancies between inventory and stock control records.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Conducted regular audits of inventory levels to identify discrepancies, taking corrective action when necessary to maintain accurate records.
• Implemented effective reverse In-transit process that streamlined 3PL interactions while minimizing potential loss from returned items.
• Reviewed established business practices and improved processes to reduce expenses.
• Improved inventory accuracy by implementing a cycle counting program and refining warehouse organization strategies.
• Reduced stock discrepancies through meticulous record-keeping and consistent communication with relevant departments.
• Improved inventory accuracy by implementing a robust cycle counting program and refining warehouse organization strategies.
• Collaborated with other departments within facility to educate and understand how functions affect inventory.
• Collaborated with cross-functional teams to address any issues or challenges related to inventory control, fostering a culture of continuous improvement within organization.
• Motivated and managed performance, activities and responsibilities of Inventory Control Team.
• Managed team of Fifteen inventory specialists, providing training, guidance, and support to ensure optimal performance and adherence to company policies.
• Trained new staff on job duties, company policies.
• Managed resolution of discrepancies between system-reported inventory levels and actual stock on hand, identifying root causes and implementing corrective actions to prevent future occurrences.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven ability to learn quickly and adapt to new situations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated leadership skills in managing projects from concept to completion.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated high level of initiative and creativity while tackling difficult tasks.
• Proved successful working within tight deadlines and a fast-paced environment.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Paid attention to detail while completing assignments.
• Worked well in a team setting, providing support and guidance.

• Enhanced inventory reporting process
• Managing and handling daily inventory control operations.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
• Conducted training and mentored team members to promote productivity and commitment.
• Built strong relationships with Internal customers through positive attitude and attentive response.
• Generated reports detailing findings and recommendations.
• Established clear performance metrics for team which helped in tracking progress towards set targets effectively.
• Held weekly team meetings to review KPI/Metrics
• Applied effective time management techniques to meet tight deadlines.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated leadership skills in managing ES system migration and 3PL Transition.

• Implemented, developed, and maintained inventory control policies and procedures, maintained excellent inventory accuracy ratings.
• Utilized computer programs to carefully track inventory on hand and inventory needs, greatly improving inventory integrity.
• Identified gaps in reporting, simplified, implemented, and automated reports.
• Managing and handling daily inventory control operations.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
• Conducted training and mentored team members to promote productivity and commitment.
• Built strong relationships with Internal customers through positive attitude and attentive response.
• Generated reports detailing findings and recommendations.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Held weekly team meetings to review the KPI/Metrics
• Applied effective time management techniques to meet tight deadlines.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated leadership skills in managing ES system migration for countries SG, PH, TH & MY

• Managed South East Asia Countries - Philippines & Singapore
• Played an integral role in preparing and processing physical inventory and routine cycle counts of Country Central Warehouse, Field Stocking Locations & Field Customer engineers.
• Coordinated with CE, LA, FSM/AFSM, RLM and managed to keep Non targeted Stock below target
• Managed to close open in-transits within time frame. Ensured that Inventory receiving and shipping by monitoring high volume inventory transaction by referring daily in transit report
• Creation and deletion of CE W/H codes and identifying process of improvement strategies to ensure inventory integrity
• Liaising and monitoring parts usage in Work orders and getting back defectives to Central-D by mailing / discussing with LA by referring “Parts Ordered VS Usage report” on daily basis.
• Monitoring and resolving bin errors and system issues on daily basis.
• Transacted scrap transaction in SMC based on approval from Finance and Global Inventory Management team.
• Ensured that physical scrapping of parts in coordination with LA & RLM
• Reconciliation of receiving, shipping, in transit and warehouse discrepancies

• Managing Mumbai Service Parts Warehouse
• Managed warehouse operations and verified proper shipment procedures.
• Conducted investigations to resolve issues related to logistics
• Coordinated returns processing efficiently
• Maintained clean, orderly work environment free of hazards.
• Implemented quality control measures to minimize product damage during storage and transportation.
• Verified quantity and description of materials received by checking packing list.
• Liaised with internal and external stakeholders to facilitate smooth operations.
• Managed supply chain operations, optimizing transportation routes.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Assisted in receiving, stocking and distribution of Inventory.

• Managed Customers NCR Corporation India Pvt Ltd & Red Hat India Pvt Ltd
• Managed and tracked flow of goods into warehouse.
• Monitored packing and dispatching of daily shipments of NCR (ATM Parts) & Red Hat (All types of Linux Training Books).
• Managed Routine Department Activates.
• Reviewed with Branches for payment for all NCR COD shipments.
• Managed all customer complaints or queries in efficient manner.
• Reviewed all non-delivered shipments and ensured that shipments delivered to customer on time.
• Handled all incoming and outgoing correspondence with customers

• Managed customer calls and assigned the Service Engineers and scheduled calls with IBM customers
• Managed all customer complaints or queries in an efficient manner.
• Prepared daily service call report, sent to IBM control tower and area Services Manager
• Managed IBM corporate customers like HLL, GE Countrywide, Kodak India Ltd, Panasonic India, Birla Management, Sahara India Ltd.

Managed inventory database and reconciled the threshold stock on weekly basis

Controlling the order cycle, Replacement of warranty spares, ordering service parts through online software (E-Claim).

Controlling activities such as Inventory, Invoicing.