Football
MELVIN BIJU
Technical Support Engineer
Aluva,KL
Work Preference
Summary
Versatile professional with a solid background in technical environments, looking to transition into a new field. Developed critical problem-solving and communication skills through hands-on experience with technology and customer support. Ready to leverage these transferrable skills in new and dynamic setting.
Overview
4
4
Languages
4
4
Certifications
1
1
year of professional experience
4
4
Languages
Work History
Technical Support Engineer
UnifyCX
03.2025 - Current
- Resolved technical challenges for clients, improving user experience and fostering client retention.
- Delivered timely support through various communication channels, enhancing client satisfaction and trust.
- Provided timely support through various communication channels, ensuring client satisfaction.
- Captured troubleshooting methodologies and resolutions in knowledge base, facilitating future support efficiency.
Education
B.Tech - Computer Science
Viswajyothi College of Engineering And Technology
Vazhakulam05-2024
XII Grade CBSE - undefined
Sharjah Indian School
UAE05-2020
X Grade CBSE - undefined
Our Own English High School
UAE05-2018
Skills
Attention to detail
Reliability
Technical support
Affiliations
- Computer Society of India (CSI)
- Geeksforgeeks VJCET
- Free and Open Source Community VJCET (FOSS)
- Society of Automotive Engineers VJCET (SAE India)
Certification
Certification in Python For Everybody
Coursera certification on Python For Everybody authorised by University of Michigan.
Interests
Travelling
Esports
Music
Accomplishments
Top performer, March 2026
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Arabic
Intermediate (B1)
STRENGTHS
- Proven ability to troubleshoot issues, identify root causes, and implement effective solutions to minimize downtime and improve performance.
- Strong ability to manage multiple tasks and prioritize workload effectively.
- Strong communication skills, both verbal and written.
- Ability to adapt to changing circumstances and environments.
DISCLAIMER
I hereby declare that all the information mentioned above is true to the best of my knowledge.
Timeline
Technical Support Engineer
UnifyCX
03.2025 - Current
X Grade CBSE - undefined
Our Own English High School
XII Grade CBSE - undefined
Sharjah Indian School
B.Tech - Computer Science
Viswajyothi College of Engineering And Technology