Melvin Kumar K
Bangalore
Summary
Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
6
6
years of professional experience
Work History
Team Leader - Project Management
Mattsen Kumar (Bill Gosing)
Bangalore
12.2022 - Current
- Developed and implemented project plans and timelines to ensure successful completion of projects.
- Facilitated team meetings to review project status and identify potential issues or risks.
- Oversaw the daily activities of team members to ensure tasks were completed on time and within budget constraints.
- Provided guidance and support to team members throughout the duration of each project.
- Identified areas for improvement in processes, procedures, products, or services related to projects.
- Conducted regular performance appraisals for team members to evaluate their progress on projects.
- Ensured compliance with company policies, procedures, safety regulations., during all phases of a project's life cycle.
- Performed root cause analysis when problems arise in order to determine underlying causes quickly.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
Team Leader - Service Delivery
Udaan (Tekshore PVT LTD)
Bangalore
05.2020 - 12.2022
- Designing of Customer support process
- Streamlining of the TAT & Process structure for a better customer experience
- Handling customer review on Playstore and Online Platforms
- Handling customer service and delivery
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Analyzed key performance indicators to identify effective strategies.
- Prepared service or product reports by collecting and analyzing customer information.
- Managed vendor relationships related to service delivery operations.
- Performed root cause analysis on any problems encountered during service delivery activities.
- Managed day-to-day operations of the startup including staffing, budgeting, scheduling and resource allocation.
- Implemented social media strategies designed specifically for startups in order maximize their presence on key networks like Facebook, Twitter.
Customer Support Specialist
OLA (ANI TECHNOLOGIES)
Bangalore
07.2018 - 05.2020
- Provided detailed information about products and services.
- Resolved customer issues in a timely manner.
- Assisted customers with product installation and setup.
- Answered customer inquiries via phone, email, and chat.
- Performed troubleshooting on technical problems.
- Managed customer accounts using CRM software tools.
- Generated reports to track customer satisfaction levels.
- Provided support during peak periods of activity.
Education
Some College (No Degree) - Computer Science
Baldwins Polytechnic
BangaloreSkills
- Productivity Improvement
- Project Planning
- Root Cause Analysis
- Project development
- Workforce training
- Strategic Planning
- Work flow planning
- Compliance Monitoring
- Quality assurance and control
- Presentations
- Performance Improvements
- Data review
- Staff Management
- Customer Relations
- Stakeholder Communications
- Performance Evaluations
- Customer relations specialist
Affiliations
- I love Singing
- Travelling
- socializing
Accomplishments
- Worked in a internal project of 30 employees with ZERO escalations
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Beginner
A1
Timeline
Team Leader - Project Management
Mattsen Kumar (Bill Gosing)
12.2022 - Current
Team Leader - Service Delivery
Udaan (Tekshore PVT LTD)
05.2020 - 12.2022
Customer Support Specialist
OLA (ANI TECHNOLOGIES)
07.2018 - 05.2020
Some College (No Degree) - Computer Science
Baldwins Polytechnic
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