MENAKA RR

• Owned end-to-end eCommerce product experience for client platforms, including Smyths and Euronics, driving feature delivery, site performance improvements, and enhanced customer journeys.
• Led delivery governance initiatives, including project reviews, risk assessments, and operational audits, ensuring adherence to quality, timeline, and performance standards.
• Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
• Collaborated with sales, marketing, and support teams to launch products on time and within budget.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Optimized product performance with data-driven analysis and continuous improvement initiatives.
• Prioritized roadmap in order to achieve product goals and metrics.
• Implemented Agile methodologies for more efficient project management and team collaboration.
• Directed planning and budgeting efforts.
• Led cross-functional teams to deliver high-quality products on time and within budget constraints.
• Built delivery performance dashboards to monitor SLA adherence, incident resolution timelines, and operational performance metrics.
• Leveraged ITIL-based service management practices to improve incident management, service reliability, and operational performance.

Achievements:

• Improved team collaboration and performance through consistent Agile and Scrum adoption.
• Successfully mitigated security and delivery risks, ensuring compliance and project integrity.
• Streamlined execution processes, optimizing workflow efficiency and delivery outcomes.

• Developed and owned end-to-end project and program plans, defining scope, goals, and deliverables for enterprise application initiatives across 4–6 workstreams and about 8 cross-functional teams.
• Conducted delivery excellence reviews and process audits, driving continuous improvement across project execution and service delivery.
• Proactively identified delivery gaps, operational risks, and process inefficiencies, implementing corrective actions to improve project outcomes.
• Drove problem-solving and continuous improvement in collaboration with IT teams and technology vendors, reducing delivery bottlenecks and improving cycle time by ~10–15%.
• Facilitated execution by establishing streamlined delivery processes between internal teams and external providers, improving handoff efficiency by ~20%.
• Delivered data-driven status updates to stakeholders across 6–10 teams, using quantitative metrics (schedule variance, velocity, risk trends) to improve alignment and decision-making.
• Strengthened delivery processes through data-driven insights derived from performance metrics and SLA tracking.
• Produced accurate analysis, dashboards, and reports, supporting monthly and quarterly executive reviews and enabling key leadership decisions per quarter.
• Identified and mitigated program risks early, reducing high-severity risks by ~30% and preventing delivery delays of 4–6 weeks.
• Improved delivery predictability and execution efficiency by implementing structured governance reviews and KPI-driven performance tracking.
• Guided execution using Agile and Waterfall methodologies, improving sprint predictability by ~15–20% and reducing rework by ~10–15%.
• Used Jira to manage backlogs, sprint planning, and delivery tracking for API- and microservices-based systems.

Achievements:

• Improved team collaboration and performance through consistent Agile and Scrum adoption.
• Successfully mitigated security and delivery risks, ensuring compliance and project integrity.
• Streamlined execution processes, optimizing workflow efficiency and delivery outcomes.

• Delivered technical training in Selenium, Java, and R Programming, preparing trainees for real-world technical environments.
• Designed, developed, and updated training curriculum aligned with current industry standards and best practices.
• Delivered 25 structured, hands-on training sessions, improving trainee technical proficiency and job readiness.