Summary
Overview
Work History
Education
Skills
Additional Information
Software
Certification
Work Availability
Timeline
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SUDARSHAN SHARMA

SUDARSHAN SHARMA

Senior Business Analyst

Summary

Currently working as a Product Manager in Digital Strategy with over 5+ years of professional experience across Banking & NBFC ,Ecommerce and Food industry.

Leading Customer Onboarding, Customer Experience,Co-Lending,CRM and Payment across Mobile App,Internet Banking & Web Journeys. Adept in new product development, conceptualizing user journeys & UI UX design to craft business requirements and drive digital footprint and growth. Liaised & collaborated with external vendors, policy,Risk,Marketing,IT and QA to ensure timely delivery of projects end to end.

Passionate, meticulous,quick learner and a team player with a niche for handling responsibilities.

Overview

6
6
years of professional experience
2
2
Languages
1
1
Certificate

Work History

Product Manager

IIFL Home Loans
Gurgoan, Haryana
03.2024 - Current

Co-Lending API Integration with different banks and third party API vendors which helped company to raise money around 1000 cr. from banks like SBI and many more.
Co-Lending Integration done with the help of API and for documents SFTP integration was performed.
Launched the Lead DIY Journey with credit Bureau check & Business Rule Engine to provide real time loan eligibility.
Implementation of Digital KYC APIs which helped reduce drop offs by ~ 23%
Integrated Cloud telephony service & call status driven logics in the Loan mobile app which resulted in 75% increase in lead action efficiency by the sales.
Revamped the UX/UI in customer onboarding and Lead Journey resulting in an action driven dashboard.
Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
Increased product adoption by developing and implementing effective marketing strategies.
Spearheaded the creation of detailed user guides for enhanced usability of newly launched products.
Led cross-functional teams to deliver high-quality products on time and within budget constraints.
Conducted comprehensive market research to identify emerging trends, ensuring our product line remained competitive and relevant.

Senior Business Analyst

Orange Mantra
Gurgoan(Haryana)
01.2023 - 03.2024
  • Launched the Lead DIY Journey with credit Bureau check & Business Rule Engine to provide real time loan eligibility.
  • Implementation of Digital KYC APIs which helped reduce drop offs by ~ 23%
  • Integrated Cloud telephony service & call status driven logics in the Loan mobile app which resulted in 75% increase in lead action efficiency by the sales.
  • Revamped the UX/UI in customer onboarding and Lead Journey resulting in an action driven dashboard.
  • Managed projects from procurement to commission.
  • Provided detailed project status updates to stakeholders and executive management.
  • Identified plans and resources required to meet project goals and objectives.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Planned, designed, and scheduled phases for large projects.

Senior Business Analyst

Logicsoft International PVT. LTD
Gurgoan
08.2021 - 01.2023
  • Logicsoft international private limited is kind of company which mostly work with Govt on their several projects
  • To enhance the experience of user and reduce the efforts of Govt ministries.
  • Achievements/Tasks
  • Working with FSSAI (Food Safety and Standard Authority of India) managing all their online web and mobile application for Logicsoft
  • Implemented GST in all central licensing fee and receipt will be available to customer in there login dashboard.
  • Designed workflow and UI suggestion for one user one license system.
  • We use Agile project management in all projects with an iterative approach to managing software development projects that focus on continuous releases first on the beta version and than after on the live and incorporating customer feedback with every iteration
  • Participants include all scrum team members, It serves the purpose to share an individual's progress of work and an estimation of the timeline until the next scrum meeting
  • Any obstacles that detain the sprint goal should be expressed.

Business Analyst/QA Test Lead

Testrinx Software Solutions Private Limited
Noida
02.2019 - 08.2021
  • Analyzed open orders, backlog, and sales data to provide sales team with insights.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated with stakeholders to define project objectives and criteria.

Education

MCA - Computer And Information Sciences

Lovely Professional University
Jhalandar
05.2016 - 2018.06

BCA - Computer And Information Sciences

Suraj College of IT And Management
Rajasthan
05.2012 - 2015.06

12th - PCM

Bharat Bharti Senior Secondary Public School
Sikar (Rajasthan)
04.2011 - 2012.05

10th -

Akhil Bharti Public School
Sikar (Rajasthan)
04.2009 - 2010.04

Skills

    BRD and FRD

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Additional Information

I have worked closely with development team having good understanding of logic implementation and base architecture of product.

Software

Jira/Azure DevOps

Postman API

Figma

Drawio

MS Excel/Visio

CRM

Certification

What Is Generative AI?

Work Availability

monday
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friday
saturday
sunday
morning
afternoon
evening
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Timeline

What Is Generative AI?

05-2024

Product Manager

IIFL Home Loans
03.2024 - Current

Senior Business Analyst

Orange Mantra
01.2023 - 03.2024

Senior Business Analyst

Logicsoft International PVT. LTD
08.2021 - 01.2023

Business Analyst/QA Test Lead

Testrinx Software Solutions Private Limited
02.2019 - 08.2021

MCA - Computer And Information Sciences

Lovely Professional University
05.2016 - 2018.06

BCA - Computer And Information Sciences

Suraj College of IT And Management
05.2012 - 2015.06

12th - PCM

Bharat Bharti Senior Secondary Public School
04.2011 - 2012.05

10th -

Akhil Bharti Public School
04.2009 - 2010.04
SUDARSHAN SHARMASenior Business Analyst