Jira/Azure DevOps
Currently working as a Product Manager in Digital Strategy with over 5+ years of professional experience across Banking & NBFC ,Ecommerce and Food industry.
Leading Customer Onboarding, Customer Experience,Co-Lending,CRM and Payment across Mobile App,Internet Banking & Web Journeys. Adept in new product development, conceptualizing user journeys & UI UX design to craft business requirements and drive digital footprint and growth. Liaised & collaborated with external vendors, policy,Risk,Marketing,IT and QA to ensure timely delivery of projects end to end.
Passionate, meticulous,quick learner and a team player with a niche for handling responsibilities.
Co-Lending API Integration with different banks and third party API vendors which helped company to raise money around 1000 cr. from banks like SBI and many more.
Co-Lending Integration done with the help of API and for documents SFTP integration was performed.
Launched the Lead DIY Journey with credit Bureau check & Business Rule Engine to provide real time loan eligibility.
Implementation of Digital KYC APIs which helped reduce drop offs by ~ 23%
Integrated Cloud telephony service & call status driven logics in the Loan mobile app which resulted in 75% increase in lead action efficiency by the sales.
Revamped the UX/UI in customer onboarding and Lead Journey resulting in an action driven dashboard.
Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
Increased product adoption by developing and implementing effective marketing strategies.
Spearheaded the creation of detailed user guides for enhanced usability of newly launched products.
Led cross-functional teams to deliver high-quality products on time and within budget constraints.
Conducted comprehensive market research to identify emerging trends, ensuring our product line remained competitive and relevant.
BRD and FRD
I have worked closely with development team having good understanding of logic implementation and base architecture of product.
Jira/Azure DevOps
Postman API
Figma
Drawio
MS Excel/Visio
CRM
What Is Generative AI?
What Is Generative AI?