Koyel Mitra
Kolkata
Summary
Product Manager with 7+ years in FinTech, EdTech, and ERP, specializing in product lifecycle management, stakeholder collaboration, customer experience strategy, and Agile execution. Launched scalable mobile/web solutions impacting 20M+ users across 16+ institutions. Skilled in roadmap ownership, cross-team coordination, functional requirement gathering, and release planning.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Manager
Adamas Tech Consulting
05.2023 - Current
- Spearheaded end-to-end launch of Arivoo (SMS) ERP across web and mobile, deployed at 16+ institutes, covering admin, educator, parent, and student modules.
- Defined MVPs for phased rollout (Fee Collection, Transport, Results, Notifications), continuously improved via roadmap-driven iteration, usage data, and stakeholder feedback.
- Led functional design and integration of multi-gateway payments (web/app to Razorpay) with real-time transaction dashboards and cron-based re-query reconciliation logic.
- Conducted A/B testing on payment flows (e.g., CTA placement), improving transaction success rate by 14%; defined KPIs like module adoption, payment success ratio, and onboarding drop-offs.
- Delivered IISc “Digits” mobile app consolidating academic, HR, and health services; led module definition and development via stakeholder interviews and usage mapping.
- Owned sprint planning, backlog prioritization, and full-cycle release management using Azure Boards; translated customer interviews and support data into roadmap actions.
Senior Unit Manager (COE)
Bajaj Finserv
05.2022 - 04.2023
- Redesigned the DIY Fixed Deposit (FD) web portal to mirror app parity, resulting in a 3.2% increase in conversion rates for online bookings.
- Conceptualized and launched new onboarding journeys for Sole Proprietorships, HUFs, Minors, and Goal-Based FDs; owned end-to-end flow planning, documentation, and UAT.
- Owned product KPIs and performance metrics for the FD investment platform, serving a 20M+ user base, with a focus on conversion, user segmentation, and funnel drop-offs.
- Led a 3-member Agile team to manage requirements, sprint timelines, backlog prioritization, and defect resolution using Azure Boards and Salesforce CRM.
- Collaborated cross-functionally with Legal, Regulatory, Marketing, and Development teams to align releases with compliance, user experience, and business goals.
Senior Business Analyst
Envision Financial Systems
04.2018 - 05.2022
- Designed modular, risk- and goal-based new account creation flow (with pause/resume) for Union Bank & Trust — later adopted by 5+ other Transfer Agency and Sub-accounting clients including Ultimus and Farmers Insurance.
- Migrated 100+ legacy Transfer Agency sites to a WCAG 2.0 AA-compliant, mobile-responsive portal — improving usability, accessibility, and digital modernization.
- Authored Business Requirement Documents (BRDs), process flows, and wireframes by coordinating with SMEs, QA, and development teams.
- Conducted stakeholder walkthroughs and sprint-level presentations to ensure shared understanding of business/system requirements across functional and client teams.
- Collaborated with technical managers to assess feasibility and shape alternative solutions for onboarding, compliance, and web functionality modernization
Intern
Ernst & Young GDS
12.2017 - 03.2018
- Assisted with multi-location project reviews, budget vs actuals, and engagement support.
Education
PGDM - Finance
IFIM Business School
Bangalore01.2018
B.Com - Finance
St. Xavier's College
Kolkata01.2015
Skills
- - Product Roadmap & Strategy
- - Agile / Scrum / Jira / Azure DevOps
- - User Stories / BRD / FRD / UAT
- - UX Prototyping (Figma, Balsamiq, Visio)
- - Data-Driven Decision Making / KPI Tracking
- - Stakeholder & Team Management
- - FinTech EdTech ERP
- - Postman API Testing ASO Salesforce CRM
Certification
- CMMI Audit Associate – ISACA (Business Process Improvement)
Languages & Location
English, Hindi, Bengali | Kolkata, India | Open to Remote / Relocation
Tools & Technologies
JIRA | Azure DevOps | Figma | Balsamiq | Visio | Postman | Salesforce CRM | Microsoft Office | ASO | SQL (Basics)
Timeline
Product Manager
Adamas Tech Consulting
05.2023 - Current
Senior Unit Manager (COE)
Bajaj Finserv
05.2022 - 04.2023
Senior Business Analyst
Envision Financial Systems
04.2018 - 05.2022
Intern
Ernst & Young GDS
12.2017 - 03.2018
PGDM - Finance
IFIM Business School
B.Com - Finance
St. Xavier's College
Similar Profiles
Amiya LahiriAmiya Lahiri
Intern AI Engineer at Adamas Tech ConsultingIntern AI Engineer at Adamas Tech Consulting
Nur Heppy HutajuluNur Heppy Hutajulu
Solutions Engineer at Opex Consulting Group (Opex Consulting & Opex TechSolutions Engineer at Opex Consulting Group (Opex Consulting & Opex Tech
Dennis WallsDennis Walls
SERVICE | PROJECT COORDINATOR at I-TECH TECHNOLOGY CONSULTINGSERVICE | PROJECT COORDINATOR at I-TECH TECHNOLOGY CONSULTING
Sourav MukherjeeSourav Mukherjee
Senior Cloud Tester at Koerber PharmaSenior Cloud Tester at Koerber Pharma
NITISH KUMARNITISH KUMAR
Business Development Manager (EdTech & FinTech) at Lorien Business Management Pvt. Ltd.Business Development Manager (EdTech & FinTech) at Lorien Business Management Pvt. Ltd.