Summary
Overview
Work History
Education
Skills
Certification
Languages & Location
Tools & Technologies
Timeline
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Koyel Mitra

Koyel Mitra

Kolkata

Summary

Product Manager with 7+ years in FinTech, EdTech, and ERP, specializing in product lifecycle management, stakeholder collaboration, customer experience strategy, and Agile execution. Launched scalable mobile/web solutions impacting 20M+ users across 16+ institutions. Skilled in roadmap ownership, cross-team coordination, functional requirement gathering, and release planning.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Product Manager

Adamas Tech Consulting
05.2023 - Current
  • Spearheaded end-to-end launch of Arivoo (SMS) ERP across web and mobile, deployed at 16+ institutes, covering admin, educator, parent, and student modules.
  • Defined MVPs for phased rollout (Fee Collection, Transport, Results, Notifications), continuously improved via roadmap-driven iteration, usage data, and stakeholder feedback.
  • Led functional design and integration of multi-gateway payments (web/app to Razorpay) with real-time transaction dashboards and cron-based re-query reconciliation logic.
  • Conducted A/B testing on payment flows (e.g., CTA placement), improving transaction success rate by 14%; defined KPIs like module adoption, payment success ratio, and onboarding drop-offs.
  • Delivered IISc “Digits” mobile app consolidating academic, HR, and health services; led module definition and development via stakeholder interviews and usage mapping.
  • Owned sprint planning, backlog prioritization, and full-cycle release management using Azure Boards; translated customer interviews and support data into roadmap actions.

Senior Unit Manager (COE)

Bajaj Finserv
05.2022 - 04.2023
  • Redesigned the DIY Fixed Deposit (FD) web portal to mirror app parity, resulting in a 3.2% increase in conversion rates for online bookings.
  • Conceptualized and launched new onboarding journeys for Sole Proprietorships, HUFs, Minors, and Goal-Based FDs; owned end-to-end flow planning, documentation, and UAT.
  • Owned product KPIs and performance metrics for the FD investment platform, serving a 20M+ user base, with a focus on conversion, user segmentation, and funnel drop-offs.
  • Led a 3-member Agile team to manage requirements, sprint timelines, backlog prioritization, and defect resolution using Azure Boards and Salesforce CRM.
  • Collaborated cross-functionally with Legal, Regulatory, Marketing, and Development teams to align releases with compliance, user experience, and business goals.

Senior Business Analyst

Envision Financial Systems
04.2018 - 05.2022
  • Designed modular, risk- and goal-based new account creation flow (with pause/resume) for Union Bank & Trust — later adopted by 5+ other Transfer Agency and Sub-accounting clients including Ultimus and Farmers Insurance.
  • Migrated 100+ legacy Transfer Agency sites to a WCAG 2.0 AA-compliant, mobile-responsive portal — improving usability, accessibility, and digital modernization.
  • Authored Business Requirement Documents (BRDs), process flows, and wireframes by coordinating with SMEs, QA, and development teams.
  • Conducted stakeholder walkthroughs and sprint-level presentations to ensure shared understanding of business/system requirements across functional and client teams.
  • Collaborated with technical managers to assess feasibility and shape alternative solutions for onboarding, compliance, and web functionality modernization

Intern

Ernst & Young GDS
12.2017 - 03.2018
  • Assisted with multi-location project reviews, budget vs actuals, and engagement support.

Education

PGDM - Finance

IFIM Business School
Bangalore
01.2018

B.Com - Finance

St. Xavier's College
Kolkata
01.2015

Skills

  • - Product Roadmap & Strategy
  • - Agile / Scrum / Jira / Azure DevOps
  • - User Stories / BRD / FRD / UAT
  • - UX Prototyping (Figma, Balsamiq, Visio)
  • - Data-Driven Decision Making / KPI Tracking
  • - Stakeholder & Team Management
  • - FinTech EdTech ERP
  • - Postman API Testing ASO Salesforce CRM

Certification

  • CMMI Audit Associate – ISACA (Business Process Improvement)

Languages & Location

English, Hindi, Bengali | Kolkata, India | Open to Remote / Relocation

Tools & Technologies

JIRA | Azure DevOps | Figma | Balsamiq | Visio | Postman | Salesforce CRM | Microsoft Office | ASO | SQL (Basics)

Timeline

Product Manager

Adamas Tech Consulting
05.2023 - Current

Senior Unit Manager (COE)

Bajaj Finserv
05.2022 - 04.2023

Senior Business Analyst

Envision Financial Systems
04.2018 - 05.2022

Intern

Ernst & Young GDS
12.2017 - 03.2018

PGDM - Finance

IFIM Business School

B.Com - Finance

St. Xavier's College

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Koyel Mitra