Meraj Ahmad Siddiqui
Aligarh
Summary
Specialist with strong problem-solving skills and proactive approach to tackling complex challenges. Demonstrates proven track record in delivering innovative solutions that drive efficiency and productivity. Adept at collaborating with cross-functional teams to achieve strategic goals and enhance operational performance. Committed to continuous improvement and fostering culture of excellence within organisations.
Overview
12
12
years of professional experience
Work History
Senior Telesales Specialist
Carly
Aligarh
09.2025 - Current
- Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements.
- Maintained accurate documentation to meet programme requirements and contractual obligations.
- Conducted comprehensive market research to identify emerging trends, informing strategic planning and decision-making.
- Set schedules and routines to help with smooth running of facility.
- Led cross-functional teams in high-stakes environments, fostering collaboration and driving successful outcomes.
- Analysed complex data sets to inform evidence-based decisions, enhancing project success rates.
- Cultivated strong relationships with clients, leading to repeat business and sustained revenue growth.
- Spearheaded development of innovative strategies to streamline project delivery, enhancing operational efficiency.
- Facilitated workshops and seminars on specialist subjects, establishing thought leadership and promoting best practices.
- Oversaw compliance with regulatory standards, mitigating risks and safeguarding organisational reputation.
MIS exicutive
Learnet skills LTD
06.2023 - 11.2023
- Delivered high level of service to customers in effort to build upon future relationships.
- Kept organisation in compliance with regulations and internal requirements.
- Formed and sustained strategic relationships with clients.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Reviewed reports, recommendations and requests from subordinate leadership.
- Selected and mentored senior staff, creating successful leadership team.
- Cultivated strong industry relationships to promote services and improve business operations.
Senior Hr Executive
Safexpress PVT. Ltd.
01.2015 - 01.2019
- Responsible for providing overall HR support so that the company maximises its employee productivity and well-being.
- Entering data into the database or HR system for maintaining accurate records
- Liaising with payroll, absence recording, and holiday recording systems
- Providing HR advice and support to line managers and employees, explaining procedures and policies in a timely effective manner
- Managing HR MIS, full & final settlement generating and analyzing reports
- Updating the organization chart as and when required
- Imparting OJT to new team members within the department
- Conducting exit interviews and handling the post exit activities such as issuance of relieving letter, experience letter
- Initiating and maintaining the Early Warning System for Operations to project departmental attrition, analysis of the attrition and sharing data and corrective measures with line managers to control attrition
- Responsible for following statutory compliance
Warehouse Executive
Red Express
06.2014 - 12.2014
- To coordinate with client for getting new requirement.
- Negotiating and arranging quality transporters as per our and customer requirement.
- To co-ordinate with transporter's for faster movement of Container's and Ensuring timely Delivery of Empty container at Loading Place for Export Stuffing.
- Timely updating of delivery status to our customer and ensuring accurate delivery report entry
- Attending and solving disputes of transporter's.
- Solving issues of stuck deliveries, problem of weigh shortage, and any problem of loading and Follow-up with shipping line for Vessel schedules, Container booking, On board confirmation & Principal responsibilities dealing with custom & port authorities for early clearance of
- Constant follow-up for Pre-Shipment & Post Shipment Documents.
- Attending and solving any disputes/discrepancy in Pre-Shipment & Post-Shipments procedure.
- Checking Freight Invoices, Transportation Invoices, Custom Clearance Invoices according to the agreed rates.
Education
MBA - Marketing Management
Vinayaka Mission University
up01-2016
B. Com. -
VBSP University
up01-2012
12th -
UP Board of education
01-2007
10th -
UP Board of Education
01-2005
Skills
- Customer relationship management
- Market research
- Compliance oversight
- Strategic planning
- Data analysis
- Project management
- Cross-functional collaboration
- Policy development
- Team leadership
- Client engagement
- Process improvement
Languages Known
English
Hindi
Urdu
Personal Information
Passport Number: MO176923
Timeline
Senior Telesales Specialist
Carly
09.2025 - Current
MIS exicutive
Learnet skills LTD
06.2023 - 11.2023
Senior Hr Executive
Safexpress PVT. Ltd.
01.2015 - 01.2019
Warehouse Executive
Red Express
06.2014 - 12.2014
MBA - Marketing Management
Vinayaka Mission University
B. Com. -
VBSP University
12th -
UP Board of education
10th -
UP Board of Education