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Hi, I’m
Meraj Hussaini
Compliance
Bengaluru,TG
Summary
Dynamic Compliance Associate with a proven track record at Fyers Securities Pvt Ltd, excelling in root cause analysis and enhancing customer satisfaction. Skilled in report preparation and critical thinking, I effectively resolved complex complaints, optimizing case management systems and significantly reducing repeat issues. Committed to delivering exceptional service in high-pressure environments.
Overview
6
years of professional experience
1
Certification
2
Languages
Work History
Fyers Securities Pvt Ltd
Compliance Associate
05.2022 - 08.2025
Job overview
- Conducted thorough investigations into potential violations, ensuring appropriate documentation and follow-up measures were implemented.
- Increased first contact resolution rates by empowering frontline staff to handle complex issues effectively.
- Conducted root cause analysis of recurrent complaints, developing targeted strategies to prevent future occurrences.
- Contributed to company reputation by consistently delivering exceptional service during challenging situations with dissatisfied customers.
- Reduced repeat complaints with thorough investigation of underlying issues and implementation of corrective actions.
- Enhanced customer satisfaction by efficiently resolving escalated complaints and providing appropriate solutions.
- Optimized case management systems to track progress more accurately while improving the efficiency of complaint resolution workflows.
- Participated in quality assurance audits, reviewing complaint files for compliance with company policies and regulatory requirements.
AssureEdge Global Services Pvt Ltd
Customer Service Representative
09.2019 - 03.2022
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
GRV PU CollegeBengaluru, India
High School Diploma
04.2001
Lal Bahadur Shashtri First Grade Degree CollegeBengaluru, India
BBA
04.2001
Skills
Report preparation
Certification
NISM
Interests
Mehndi Art
Technical analysis on stocks/ Index
Batminton
Travelling
Timeline
Compliance Associate
Fyers Securities Pvt Ltd
05.2022 - 08.2025
Customer Service Representative
AssureEdge Global Services Pvt Ltd
09.2019 - 03.2022
GRV PU College
High School Diploma
04.2001
Lal Bahadur Shashtri First Grade Degree College
BBA
04.2001