MERAJ AHMED KHAN

• Monitored Windows Server performance for optimal functionality.
• Conducted troubleshooting and maintenance of servers to ensure reliability.
• Installed Windows Server 2016/2019 Standard and Enterprise editions.
• Configured RAID concepts on servers to enhance data integrity.
• Checked amber light indications via IDRAC and reported issues to relevant teams.
• Managed VMware ESXi 6.7 and vCenter 6.7 environments for virtualization.
• Created new virtual machines using templates and clones, optimizing resources.
• Implemented High Availability with VMware HA and DRS for uninterrupted operations.

Deployed and managed virtual machines using VMware vSphere, ESXi, and vCenter.

• Monitored system performance to ensure high availability and effective disaster recovery.
• Executed backups and snapshots while optimizing resource allocation for efficiency.

Installed, configured, and troubleshot Windows Server operating systems.

• Managed Active Directory, DNS, DHCP, Group Policy, and user permissions.
• Applied updates and patches to maintain system security and compliance standards.
• Utilized strong problem-solving skills to address IT infrastructure challenges.
• Ensured system uptime and performance in enterprise environments.

• Managed technical support team for Microsoft Windows infrastructure services.
• Procured IT assets across PAN India locations while overseeing vendor billing and asset management.
• Resolved software, application, and hardware issues across network with over 2000 desktop terminals.
• Collaborated with stakeholders to define business requirements and create strategic IT infrastructure plans.
• Ensured compliance with industry standards and relevant regulations.
• Maintained accurate documentation of IT infrastructure, including configurations and troubleshooting procedures.
• Engaged vendors to assess and acquire necessary hardware, software, and services.

• Managed four clients, providing comprehensive end-to-end support.
• Delivered technical phone support within Windows 2003/Active Directory environment.
• Created, deleted, and configured user accounts; granted security access for network resources.
• Resolved Active Directory replication issues through effective troubleshooting techniques.
• Implemented thin client server infrastructure for 15 users, enhancing operational efficiency.
• Upgraded and configured SonicWALL firewall to improve network security.
• Configured and installed Axigen Mail Server and Spear Mail Server with Outlook Express.
• Addressed software and hardware queries, resolving issues across over 150 desktop terminals.