Mercy Gnana Anba J
Customer Service
Vattakkottai
Summary
Motivated and adaptive Web Developer with a strong foundation in front-end technologies including HTML, C. Committed to staying updated with emerging web technologies and industry trends.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
3
3
Certifications
2
2
Languages
Work History
Customer Service Representative
01.2026 - 03.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Web Developer Intern
CodeBind
06.2025 - 06.2025
Web Developer Intern
AK InfoPark
01.2025 - 02.2025
Education
Bachelor of Science - Computer Science And Engineering
Rohini College of Engineering And Technology
Palkulam 04.2001 -
Higher Secondary Certificate (HSC) - undefined
St. Stella's Higher Secondary school
Anjugramam05-2022
Secondary School Leaving Certificate (SSLC) - undefined
St. Stella's Higher Secondary school
Anjugramam05-2020
Skills
- Front-end Development: HTML
- Technical: C
- Communication
- Creative Writing: I am a Wattpad user and also AO3 user
Certification
Internship AK InfoPark 2025-02
Timeline
Customer Service Representative
01.2026 - 03.2026
Web Developer Intern
CodeBind
06.2025 - 06.2025
Web Developer Intern
AK InfoPark
01.2025 - 02.2025
Bachelor of Science - Computer Science And Engineering
Rohini College of Engineering And Technology
04.2001 -
Higher Secondary Certificate (HSC) - undefined
St. Stella's Higher Secondary school
Secondary School Leaving Certificate (SSLC) - undefined
St. Stella's Higher Secondary school