Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MERILL RAJ PETER

MERILL RAJ PETER

Trichy

Summary

Dynamic Cargo In-Charge at Air India, adept in cargo operations management and client relationship management. Successfully enhanced efficiency through innovative solutions, achieving high customer satisfaction. Skilled in rate negotiation and performance monitoring, I excel in fostering team collaboration and driving operational excellence in fast-paced environments.

Dedicated and results-driven air cargo professional with strong experience in cargo sales, operations, and logistics management. Proven track record of optimizing cargo space utilization, ensuring regulatory compliance, and building client relationships. Currently managing cargo sales and operations for Air India Express at Tiruchirappalli (TRZ), with a focus on maximizing revenue and operational efficiency.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Cargo In-Charge Sales and Operations.

Air India
Trichy
05.2003 - Current

Oversee end-to-end cargo operations for TRZ and IXM stations, ensuring timely and secure cargo handling.

• Manage cargo sales activities, including space allocation, rate negotiations, and client coordination.

Coordinate with ground handling agents, customs officials, and freight forwarders for smooth cargo flow.

• Monitor performance metrics, and implement process improvements to boost efficiency and reduce turnaround time.

• Ensure strict compliance with DGCA, IATA, and airline safety and documentation regulations.

Prepare and analyze sales and load reports, contributing to strategic planning and forecasting.

  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with a diverse group of forwarders to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Education

MBA - Operations Management And Risk Management.

Xaviers Institute of Business Management Studies
Bangalore
05-2022

Skills

  • Planning and Execution
  • Cargo operations management
  • Rate negotiation
  • Performance monitoring
  • Regulatory compliance
  • Data analysis
  • Customer service
  • Team collaboration
  • Client relationship management
  • Cultural awareness
  • Microsoft office
  • Friendly, positive attitude
  • Sales coordination
  • Time management
  • Service delivery
  • Coordination
  • Communication
  • Client engagement
  • Analytical thinking
  • Driving operational excellence
  • Forecasting
  • Staffing
  • scheduling

Certification

  • IBM-Data Visualization and Dashboard Essentials
  • IBM-Excel Essentials for Data Analytics
  • IBM-Data Analytic Essentials
  • Communication Skills (TCSION)
  • Introduction to Soft Skills (TCSION)
  • Strategic Sourcing and Category Management in Supply Chain Management (TCSION)
  • Supply Chain Planning and Scheduling (TCSION)

Timeline

Cargo In-Charge Sales and Operations.

Air India
05.2003 - Current

MBA - Operations Management And Risk Management.

Xaviers Institute of Business Management Studies

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MERILL RAJ PETER