Meriyani Odyuo
Dimapur
Summary
Dynamic Senior Cabin Crew member at InterGlobe Aviation Limited, adept at enhancing passenger comfort and safety. Expert in emergency management and conflict resolution, leading teams to exceed service expectations, trained First Aider, and also received numerous appreciation certificates over a period of 3 years for my excellent service.
Dedicated employee known for punctuality, pursuing employment options where good customer service and a positive attitude will make a difference in the role of Tour Leader at Intrepid Travel.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Cabin Crew
InterGlobe aviation limited, Indigo Airline
Chennai
01.2021 - Current
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Directed junior team members in proper duties and company regulations.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Education
Assam Don Bosco University - B.com (Finance)
St John Higher Secondary Residential School
Dimapur, India09-2020
Skills
- Safety procedures
- Emergency management
- Customer service
- Conflict resolution
- Team leadership
- Passenger assistance
Languages
English
First Language
Hindi
Proficient (C2)
C2
Nagamese
Proficient (C2)
C2
Lotha Naga
Upper Intermediate (B2)
B2
Certification
- Summer Internship: The New India Assurance Company Ltd Internship from June 10, 2019, to June 24, 2019
- Training Programme: ITC Academy, Employability Skill Training Program in Financial Literacy, from November 19, 2019
- Certificate of Participation in "WORLD HEALTH ORGANIZATION & COVID-19 PANDEMIC: A GENERAL AWARENESS QUIZ" on May 10, 2020, with a score of 87 marks
- Certificate for the COVID-19 general awareness quiz organized by the Faculty of Engineering and Technology, JaganNath University, Jaipur, on May 28, 2020
- Certificate of the Mega Investor Awareness Programme by the North Eastern Chapter of EIRO at Assam Don Bosco University on February 18, 2020
Accomplishments / Activities
- 1st position in badminton mixed doubles during D-Verve, 2019
- Runners Up in Women's Cricket during D-Verve, 2019
- SCAD jumping
- Bungee jumping
Timeline
Senior Cabin Crew
InterGlobe aviation limited, Indigo Airline
01.2021 - Current
Assam Don Bosco University - B.com (Finance)
St John Higher Secondary Residential School
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