Merlin Manoharan
Chennai
Summary
Design and solution driven Business Analyst with 6.7 years of experience in customer onboarding, order management and microfinancing, creating compatible fintech/trading application through market and BPR research. Meticulous in achieving product development and management by following agile methodologies also indulging in customer relations.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Business Analyst
Techementals Innovation India Pvt Ltd (FXCM subsidies)
05.2024 - 12.2025
- Conducted BPR and market research on the region wise difference in the onboarding journey of the client to avail any type of trading asset.
- Spearheaded user friendly and minimal click onboarding journey by collaborating with the design team which increased the users by 45%
- Bridged the product and onboarding transition from FXCM to Tradu which improved the sales of asset CFDs and the user experience significantly.
- Indulged in test case creation and automation testing of UAT model which made sure the onboarding journey met the business and market expectation.
- Experienced working in KYC verification and user authentication to prevent fraud using external vendors like Auth10Tix and Sumsub
- Tradu/FXCM
Business Analyst L1B
Crayon Data India Pvt Ltd
08.2022 - 03.2024
- Spearheaded design for Y9 bank's Microfinance fintech app in Tanzania, ensuring tech-newbie-friendly interfaces. Achieved 200,000 active users and seamless adoption of 10 microfinance loan products.
- Analyzed regional market trends, tailoring the app to Tanzanian needs which facilitated in 165,643 loans disbursed, amounting to 427 million TSH.
- Orchestrated Agile Scrum processes, swiftly adapting to dynamic requirements. Enabled timely launches of diverse microfinance loan products, showcasing flexibility and success in a fast-paced fintech landscape.
- Y9 Microfinance
Business Analyst
Excelacom Technologies Pvt Ltd
05.2019 - 08.2022
- Led business analysis for an omni-channel CRM mobile app, driving release planning, wireframing, and configuration to improve deployment readiness by 35%.
- Designed flexible service configuration and order management solutions for enterprise and residential users, enabling 20+ ready-to-launch products.
- Delivered client demos on schedule and enhanced user experience through AI/ML-driven order placement and customer-based service creation.
- Century Digital & Service Management
Education
Bachelor of Engineering - Computer Science
S.A. Engineering College
Chennai, India 04.2001 -
Skills
Business Analysis: Requirement Gathering, Gap Analysis, Business Process Re-engineering (BPR), Stakeholder Management, UAT Testing, Agile & Scrum, As-Is/To-Be Analysis, Backlog Grooming, User Stories
Data & BI Tools: Power BI, DAX, Data Visualization, Dashboard Development, KPI Reporting, R language
Data Analysis: SQL, MySQL, Excel (Advanced), Data Analysis, ETL, Data Modeling
Certification
International Institute of Business Analysis (IIBA) – Active Member (Digital Badge)
Timeline
International Institute of Business Analysis (IIBA) – Active Member (Digital Badge)
01-2026
Certification in Complete Generative AI for Business Analysis (IIBA Endorsed)
01-2026
Completed the Certification in Business Data Analytics (IIBA Endorsed)
12-2025
Business Analyst
Techementals Innovation India Pvt Ltd (FXCM subsidies)
05.2024 - 12.2025
Business Analyst L1B
Crayon Data India Pvt Ltd
08.2022 - 03.2024
Business Analyst
Excelacom Technologies Pvt Ltd
05.2019 - 08.2022
Bachelor of Engineering - Computer Science
S.A. Engineering College
04.2001 -