Riya Tripathi
Business Analyst
Gurgaon
Summary
Business Analyst delivering requirements elicitation, stakeholder management, and functional solution design across BFSI and legal technology projects. Translates business needs into scalable workflows, documentation, and CRM configurations while supporting UAT, defect management, and Agile delivery with JIRA, Azure and basic SQL. Adds value through AI-assisted documentation and analysis that improves productivity across the SDLC.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Business Analyst
Provana India Pvt. Ltd.
01.2025 - Current
- Lead business analysis activities for legal technology projects by gathering business requirements, analysing workflows, and translating business needs into scalable functional solutions that improve operational efficiency and regulatory compliance.
- Collaborate with business stakeholders, legal teams, product owners, developers, and QA teams to define project scope, prioritise requirements, and ensure successful delivery across the Software Development Life Cycle (SDLC).
- Prepare and maintain comprehensive project documentation including BRDs, FRDs, User Stories, Use Cases, Process Flow Diagrams, Functional Specifications, SOPs, and requirement traceability artefacts to support development and implementation.
- Configure business workflows, modules, and system functionality within Cogent Software, while managing change requests, supporting business validation, and ensuring solutions align with client-specific operational requirements.
- Coordinate User Acceptance Testing (UAT) by preparing test scenarios, validating business functionality, tracking defects, and generating status reports while leveraging basic SQL for preliminary data verification and functional data validation.
- Facilitate Agile delivery through Sprint Planning, Backlog Grooming, Daily Stand-ups, Sprint Reviews, and Retrospectives, using JIRA and Azure DevOps to manage work items, monitor progress, and deliver high-quality business solutions.
- Deliver product demonstrations, end-user training, post-go-live support, and continuous process improvement initiatives to maximise solution adoption, user satisfaction, and overall business value.
Consultant / Business Analyst
BusinessNext
09.2023 - 12.2024
- Delivered Business Analysis support for enterprise CRM implementation projects across the BFSI sector, partnering with stakeholders to gather requirements and translate business objectives into scalable CRM solutions.
- Elicited requirements and conducted stakeholder workshops, mapped business processes, performed gap analysis, and analyzed solutions while preparing BRDs, FRDs, user stories, wireframes, process flow diagrams, and other functional documentation.
- Worked closely with product, development, QA, and solution architecture teams throughout Agile delivery cycles, managing user stories, sprint backlogs, change requests, and project progress using JIRA and Azure DevOps.
- Configured CRM modules such as Customer Onboarding, Service Management, and Case Resolution; supported UAT execution, defect tracking, business validation, data reporting, and production deployments using basic SQL for data verification.
- Led product demonstrations, client workshops, end-user training, and provided post-implementation support, driving solution adoption, enhancing stakeholder engagement, and enabling continuous business process improvements.
Education
Bachelor of Technology - Mechanical Engineering
JSS Academy of Technical Education
Noida 08.2017 - 08.2021
Skills
Requirement Gathering
Requirement Elicitation
Business Process Mapping
Gap Analysis
Functional Analysis
Stakeholder Management
Requirement Traceability
Change Management
Process Improvement
BRD
FRD
User Stories
Use Cases
SOP
Functional Specifications
Process Flow Diagrams
Workflow Documentation
Wireframing
Agile
Scrum
Sprint Planning
Backlog Grooming
Sprint Reviews
Retrospectives
Daily Stand-ups
Project Coordination
CRMNext
Cogent Software
CRM Configuration
CRM Implementation
BFSI
Legal Technology
Customer Onboarding
Service Management
Case Management
UAT
Test Case Preparation
Defect Tracking
Defect Reporting
Defect Lifecycle Management
Functional Testing
Production Support
Post Go-Live Support
Basic SQL
Data Validation
Data Analysis
Claude AI
AI Prompt Engineering
Basic AI Agent Creation
AI-assisted Documentation
AI-assisted Requirement Analysis
AI Productivity Tools
JIRA
Azure DevOps
Confluence
Figma
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Timeline
Business Analyst
Provana India Pvt. Ltd.
01.2025 - Current
Consultant / Business Analyst
BusinessNext
09.2023 - 12.2024
Bachelor of Technology - Mechanical Engineering
JSS Academy of Technical Education
08.2017 - 08.2021