Summary
Overview
Work History
Education
Skills
Productshandled
Roles And Responsibilities
Referencecontact
Disclaimer
Timeline
Generic
M.ESAKKI RAJA

M.ESAKKI RAJA

TIRUNELVELI

Summary

Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in help desk environments assisting customers while promoting efficiency, respect and patience

Overview

12
12
years of professional experience

Work History

Customer Support Executive ( 3-Years)

FUJIFILM INDIA PVT.LTD
KOCHI
04.2021 - Current
  • Installing and maintaining Fujifilm CT/DR/FFDM products like FFCT Supria/Speedia, FDR Smart X/F & FFDM Ammulet Innovality
  • Handling key account customers, channel partners - revenue management, technical support.
  • Providing remote and on-call support to customers to achieve 100% uptime and organizing the spares on time to maintain ETTR.

SERVICE ENGINEER (5 Years)

IKYA HUMAN CAPITAL SOLUTIONS (FOR FUJIFILM INDIA PVT.LTD)
BANGALORE
04.2016 - 04.2021
  • Installed & maintained Fujifilm CR and Imager Products
  • Handled corporate and government customers.
  • Responsible for product demo, application, and technical support.

SENIOR ENGINEER - TECHNICAL SUPPORT (9 Months)

BAPSONS MEDICAL SYSTEMS
THIRUVANANTHAPURAM
07.2015 - 04.2016
  • Installed & maintained various of Fujifil CR & Imagers
  • Improved business-AMC/CMC contract conversion

SENIOR ENGINEER - TECHNICAL SUPPORT (3 Years)

VIVID HEALTHCARE
SALEM
07.2012 - 06.2015
  • Installed & maintained Fujifilm CR & Imagers
  • Scheduled Preventive Maintenance visits.

Education

Skills

  • Troubleshooting
  • Technical support
  • Planning & Installation
  • Software upgrades

Productshandled

  • Fuji Computed Tomography
  • Fuji Digital Radiography & Mammography
  • Fuji CR & Imagers
  • Fuji Ultrasound

Roles And Responsibilities

  • Installing and maintaining FUJI CT,DR, Mammogrphy, CR & Printers.
  • Installing of various Fuji DR & Imagers & configure with various modalities
  • Attending to customer calls regarding System, networking & software related problems
  • Installing & Configuring Windows XP, Win Vista, Win-7 & Win-10 Troubleshooting and rectifying the hardware and the operating systems problems.
  • Installation, demonstration, servicing, promotion of medical Equipment's after taking training and product knowledge from the manufacturer.
  • Demonstration of Medical Imaging systems for promotion and marketing.
  • Supporting dealer engineer's & arranging of spare's to them
  • Served as a technical adviser and consultant for the medical and clinical staff in the safe operation and use of clinical equipment and responsible for electrical safety, performance and calibration of clinical equipment involved in medical imaging. The position includes critical thinking and exponential learning skills.
  • Respond to the on-site service requests: Observes and communicates with the technical & management staffs interpret the equipment malfunction for the device under investigation. Also collecting of renewal from the customer on a regular basis.

Referencecontact

  • Mr.Jai Ganesh (Founder Vivid HealthCare), 98400-28343
  • Mr.Baiju Vargis(Founder Bapsons Medical Systems), 93878-37457
  • Mr.Madhukar Bhandary(Assistant Manager Service), 96116-41896
  • Mr.Selvakumar(Regional Manager-Service), 96777-94456

Disclaimer

I solemnly and firmly declare that the above-furnished information is true to the best of my knowledge and I assure I would be a stalwart of your firm, if hired.

Timeline

Customer Support Executive ( 3-Years)

FUJIFILM INDIA PVT.LTD
04.2021 - Current

SERVICE ENGINEER (5 Years)

IKYA HUMAN CAPITAL SOLUTIONS (FOR FUJIFILM INDIA PVT.LTD)
04.2016 - 04.2021

SENIOR ENGINEER - TECHNICAL SUPPORT (9 Months)

BAPSONS MEDICAL SYSTEMS
07.2015 - 04.2016

SENIOR ENGINEER - TECHNICAL SUPPORT (3 Years)

VIVID HEALTHCARE
07.2012 - 06.2015

M.ESAKKI RAJA