Michael Aagard
New Pekin
Summary
Dedicated Service Technician skilled in HVAC installation and repair. Known for attention to detail, troubleshooting skills, and commitment to customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Technician
Lusk Mechanical
Muldraugh, KY
10.2025 - Current
- Analyzed and resolved HVAC system issues to ensure reliable functionality and customer satisfaction.
- Conducted thorough inspections and maintenance procedures to uphold equipment reliability and functionality.
- Analyzed and diagnosed electrical and mechanical problems, ensuring timely and effective solutions.
- Conducted repairs using various hand tools and diagnostic equipment, ensuring optimal functionality and performance.
- Advised clients on available service options, ensuring informed decision-making and satisfaction.
- Engaged with team members to identify and implement strategies that enhance workflow efficiency across job sites.
- Documented service reports to facilitate follow-up actions and enhance operational efficiency.
- Maintained a tidy and organized work environment to enhance operational efficiency during service.
- Communicated diagnostic results to customers to facilitate informed decision-making regarding repair or service alternatives.
- Executed installation of new equipment while educating customers on operational functionality and essential maintenance practices.
- Conducted thorough inspections of equipment to ensure optimal functionality and address potential malfunctions.
- Implemented safety protocols and policies to enhance workplace safety and reduce risks.
- Identified and resolved technical problems, ensuring machines operated at peak efficiency.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Delivered comprehensive instruction to junior technicians on proper techniques and safety protocols, emphasizing the importance of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Identified and addressed potential equipment problems during routine maintenance to ensure optimal performance and reduce downtime.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Enhanced customer satisfaction by consistently providing high-quality service, reflected in positive feedback from clients.
- Enhanced client relationships by effectively communicating and swiftly addressing concerns to ensure satisfaction.
Service Technician
Best Mechanical
Louisville, KY
07.2023 - 10.2025
- Diagnosed and repaired HVAC systems to ensure optimal performance.
- Conducted routine maintenance and inspections to prevent equipment failures.
- Assisted in troubleshooting electrical and mechanical issues effectively.
- Utilized various hand tools and diagnostic equipment for repairs.
- Communicated with clients regarding service options and recommendations.
- Collaborated with team members to enhance workflow efficiency on job sites.
- Documented service reports accurately for record-keeping and follow-up actions.
- Maintained cleanliness and organization of work area during service operations.
- Explained diagnostic findings to customers and outlined repair or service options.
Education
High School Diploma -
New Albany High School
New Albany, INSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Flexible and adaptable
- Troubleshooting skills
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- OSHA requirements
- Professional and courteous
- Heavy lifting
- Service reports
- Mechanical aptitude
- System installation
- Hand tool expertise
- Equipment inspection
- Diagnostics expertise
- Analytical thinking
- Quality assurance
- Safety procedures adherence
- Scheduling and coordination
- Client relationship management
- Residential construction
- Commercial construction experience
- Project estimation and bidding
Certification
Kentucky Journeymans,OSHA 30
Timeline
Service Technician
Lusk Mechanical
10.2025 - Current
Service Technician
Best Mechanical
07.2023 - 10.2025
High School Diploma -
New Albany High School