Michael Raj F
No 3/6,Ganesh Flats,Syed Wahab Hussain St Mylapore
Summary
Efficient professional with a passion for innovation and staying updated in the field. Committed to mastering new changes and utilizing knowledge to benefit the organization.
Overview
13
13
years of professional experience
Work History
RTA and MIS Executive Officer
HDB Financial Services PVT Ltd.
Chennai
01.2022 - Current
- Develop detailed periodic and event-specific reports leveraging expertise in Excel
- Issued regular interval-based performance summaries on an hourly basis
- Proficient in advanced Excel functions
- Created dashboards and visualizations to present data insights in an easy-to-understand format.
- Developed MIS reports to track customer service performance and identify areas for improvement.
- Created tables, pivot reports, and charts for information tracking purposes.
- Developed and maintained comprehensive MIS reports to facilitate decision-making processes for senior management.
- Analyzed workflows and established priorities for daily operations.
- Created and updated user-friendly spreadsheets on daily basis.
RTA/WFMExecutive
Lycatel BPO private Ltd.
10.2019 - 09.2021
- Ensured compliance with applicable laws and regulations relating to wages, benefits, overtime pay.
- Analyzed data to evaluate current workforce trends, performance, and productivity levels.
- Developed processes and procedures to ensure WFM compliance with regulatory bodies.
- Conducted regular meetings with stakeholders to discuss WFM strategies and objectives.
- Provided guidance and feedback to team members regarding their individual performance metrics.
- Collaborated with other departments to identify opportunities for improvement within the organization's WFM practices.
- Monitored employee attendance records to ensure adherence to company policies.
Back office Executive
Astute Corporation
04.2015 - 09.2019
- Compiled and maintained records of customer accounts and invoices.
- Managed database systems for tracking customer information and sales activity.
- Created reports on a weekly basis to track customer service metrics.
Back office Executive
Smart data Processing Service Ltd.
02.2014 - 04.2015
- Maintained accurate records by updating system data punctually
- Implemented streamlined document management processes.
- Maintained precise records of all transactional data
- Compiling insightful reports using accumulated data
- Organized documents related to customer accounts for easy retrieval when needed.
Back office Executive
Ajuba Pvt. Ltd
02.2013 - 12.2013
- Managed payment entries for healthcare services
- Maintained precise records for all transactions
- Corrected discrepancies in billing records
Back office Executive
Accenture Service Pvt Ltd.
08.2011 - 12.2012
- Handled timely payment of vendor statements
- Ensure consistency between invoices, purchase orders, and receiving reports
- Maintained comprehensive vendor records
- Handling queries related to billing issues
- Contributing to end-of-period financial closures
- Coordinated with vendors to ensure timely delivery of goods and services ordered by customers.
Education
B.COM - CORPORATE SECRETARYSHIP
PATRICIAN ARTS AND SCIENCE College
Chennai01.2011
12TH -
Santhome higher .sec school
Chennai01.2008
Skills
- Report Generation
- Management Information Systems proficiency
- Microsoft Access
- MIS
- Audit Support
- Advanced Excel
- Report Writing
- Performance Management
Languages
Tamil, English
Disclaimer
I hereby declare that all the information mentioned above is true to the best of my knowledge and belief.
Timeline
RTA and MIS Executive Officer
HDB Financial Services PVT Ltd.
01.2022 - Current
RTA/WFMExecutive
Lycatel BPO private Ltd.
10.2019 - 09.2021
Back office Executive
Astute Corporation
04.2015 - 09.2019
Back office Executive
Smart data Processing Service Ltd.
02.2014 - 04.2015
Back office Executive
Ajuba Pvt. Ltd
02.2013 - 12.2013
Back office Executive
Accenture Service Pvt Ltd.
08.2011 - 12.2012
B.COM - CORPORATE SECRETARYSHIP
PATRICIAN ARTS AND SCIENCE College
12TH -
Santhome higher .sec school
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