NISHITHA SURESH
Bengaluru
Summary
Results-driven Project Manager with 4+ years in project planning and risk management. Reduced pending orders by 70% while overseeing 300+ weekly orders. Led activation of Verizon networks across 800+ sites, improving project delivery. Strong leadership and client relationship management skills contribute to effective project execution.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Senior Analyst - Project Management
HCLTech
Bengaluru, Karnataka
08.2024 - Current
- Supported Activation Project Managers by resolving field escalations, workflow delays, and technical issues, facilitating on-time installations across 100+ sites each month.
- As a Vendor Project Manager, I partner with Verizon Communications to support Walgreens' activation projects. Skilled in coordinating with field tech vendors, streamlining installation orders, and presenting key performance insights to stakeholders.
- Oversaw device installation workflows and tracked 300+ orders weekly, ensuring timely communication with stakeholders to maintain status transparency.
- Weekly Vendor Coordination: Scheduled and managed weekly status calls with 4 or more vendors to proactively address field technician issues.
- Process Documentation & Reporting: Mapped and documented end-to-end field operations; submitted daily performance reports to vendors, improving accountability and communication.
- Presented weekly performance updates to Walgreens stakeholders, emphasising failed site activations to enhance visibility and accountability.
- Order Cleanup & Closure: Audited and cleared a backlog of 3,000+ pending orders across multiple sites; reduced pending orders by 70% within one quarter.
Program, Project and Service Management Associate
Accenture
Bengaluru, Karnataka
12.2021 - 08.2024
- Executed project initiation, planning, and management, ensuring risk mitigation throughout activations to enhance project success.
- Coordinated and presented weekly status meetings with local and global stakeholders, fostering alignment and collaboration on project goals.
- Analysed current processes, providing daily project reports to clients to ensure transparency and informed decision-making.
- Activated Verizon network across 800+ Walgreens sites with a team of 25+ employees.
- Applied innovative skills to enhance project delivery and ensure timeline adherence.
- Coached team members, fostering transparency between outcomes, plans, and deliverables.
- Participated in brainstorming, change control, and project review meetings to provide insights.
- Conducted on-the-job training and assessments for new team members on project tasks.
Intern
Bombay Teen Challenge
Mumbai
05.2019 - 06.2019
- Analyzed and maintained data to create reports that informed team decisions.
- Entered customer and account data accurately from source documents to support timely processing.
- Shadowed daily activities of office staff to gain understanding of scope of work.
- Maintained organised and updated file systems for easy staff use.
- Contributed to project management tasks, tracking progress and coordinating with team members for timely completion.
Education
B.COM - Industry Integrated
REVA University
Bengaluru08-2021
Skills
- Resource management
- Risk management
- Stakeholder management
- Client management
- Vendor management
- MS Excel proficiency
- Leadership
- Team building
- Collaboration skills
- Stakeholder communication
- Adaptability and flexibility
Certification
- Project Management Professional (PMP)
- Certified ScrumMaster (CSM)
- Fundamentals of Visualization with Tableau, Coursera
- Introduction to critical thinking and logic - Saylor
Awards
Performance Award - Contributed for piloting new methods of procedures in networking at Accenture
Timeline
Senior Analyst - Project Management
HCLTech
08.2024 - Current
Program, Project and Service Management Associate
Accenture
12.2021 - 08.2024
Intern
Bombay Teen Challenge
05.2019 - 06.2019
B.COM - Industry Integrated
REVA University