Michelle Dorathy Mcleod
Senior Executive
Chennai
Summary
Motivated and goal-oriented professional seeking challenging opportunities in a dynamic environment that fosters growth and success. Eager to leverage my skills, dedication, and adaptability to contribute meaningfully to organizational goals and drive business impact.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Senior Executive - CRM & Marketing Automation
Frost & Sullivan
11.2020 - Current
- Analyzed inbound client queries and requests to identify and qualify potential sales leads.
- Collaborated with the Digital Marketing team to track responses from targeted marketing campaigns and events.
- Processed lead data and ensured accurate routing to appropriate account executives or sales managers.
- Supported lead generation efforts by optimizing lead qualification workflows and CRM entries.
- Played a key role in the sales funnel by enhancing lead-to-opportunity conversion rates
- Create and maintain the database of emails for Lead Generation marketing and Ability to validate enquiries from multiple databases Building CRM database by creating New Accounts & New Contacts for future usage
- Add and modify accounts and contacts in CRM and ensure data validation for sales process
- Extensive mastery of search in Google Search Engine, Zoominfo, and LinkedIn.
- Generated weekly reports and maintained tracking systems to efficiently assign work files to team members based on workload and priorities
- Provided training and support for team members on how to use the CRM system effectively.
Senior Customer Executive (Non-voice chat process)
Teleperformance India Pvt Ltd
01.2017 - 01.2020
- Handled more than 4 markets
- Took client call to download the process
- Gave handover to many people about each individual market which I was handling
- Payment posting in the client tool (E-Care) for collections cash posting on daily basis and ensure that the postings are error free in the client server
- Billing to the postpaid customer
- Reconcile the customer's payments with the bank statement
- Processing of invoices
- Cash receipting against the customer payments
- Generate aging report
- Handling client queries and customer queries on email
- Providing resolutions on escalations and reviewing control aspects of the current
- Coordinating with IT team for process enhancements and new developments
- Investigate and resolve billing discrepancies
Senior Associate
Wipro Limited
01.2016 - 01.2017
- Responsible of logistics activities
- Analyzing and collating generic reports to avoid complaints
- Booking and invoicing international customers Australia and New Zealand
- Client calls
Education
B.A - Economics
Anna Adarsh College for Women
01.2012 - 01.2015
High School Diploma -
St. Matthias Anglo-Indian Higher Secondary School
Chennai, India 04.2001 -
Skills
- Customer Relationship Management (CRM)
- Data Analysis
- Sales Support
- Marketing Research
- Web Research
- Microsoft Excel - Basic
- Time Management
- Proactive and Self-Motivated
- Problem Solving Skills
Timeline
Senior Executive - CRM & Marketing Automation
Frost & Sullivan
11.2020 - Current
Senior Customer Executive (Non-voice chat process)
Teleperformance India Pvt Ltd
01.2017 - 01.2020
Senior Associate
Wipro Limited
01.2016 - 01.2017
B.A - Economics
Anna Adarsh College for Women
01.2012 - 01.2015
High School Diploma -
St. Matthias Anglo-Indian Higher Secondary School
04.2001 -
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