Abhishek Bontha
Senior Associate
Chennai
Summary
Experienced executive with a strong background in business development and strategic planning. Proven track record of driving growth and profitability. Successful at implementing process improvements to enhance operational efficiency and streamline business operations. Skilled in process optimization, strategic consulting, and expertise in a specific area, delivering impactful results aligned with organizational goals.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Senior Executive
Sulekha.com New Media Private Limited
03.2022 - 03.2023
- Company Overview: Sulekha.com is an online services marketplace.
- Supported senior creative staff with day-to-day tasks.
- Documented concerns and incidents for reporting.
- Implemented and updated application modules under direction of senior software developers.
- Assisted directors with initiatives to optimize products and consumer experience.
- Managed and supported business risks with strategic solutions.
- Conducted research to find progressive solutions for business problems.
- Sulekha.com is an online services marketplace.
Team Lead
Optum Global Solutions
10.2017 - 03.2022
- Company Overview: Optum Global Solutions is a part of UnitedHealth Group.
- Monitored performance of sales team members and increased team morale.
- Managed a banking team to drive company success.
- Led a sales team of 10+ members effectively.
- Established effective communication strategies for better team functioning.
- Offered new services based on customer needs.
- Promoted the company's mission and brand through excellent customer service.
- Optum Global Solutions is a part of UnitedHealth Group.
Claims Auditor
QUESS CORP
04.2017 - 10.2017
- Company Overview: QUESS CORP offers outsourcing solutions.
- Handled customer claims for problems or losses.
- Filed claims with insurers regarding damages.
- Processed insurance claims and paperwork efficiently.
- Managed client communications and negotiated settlements.
- Provided professionalism in customer interactions.
- Researched issues related to claims processing.
- QUESS CORP offers outsourcing solutions.
Just Dial Ambassador
Just Dial Private Limited
04.2016 - 01.2017
- Company Overview: Just Dial is a local search service.
- Demonstrated success in planning and presenting solutions.
- Identified and developed new referral sources.
- Maintained professional relationships with clients.
- Cultivated long-term relationships through superior service.
- Maximized sales opportunities and exceeded expectations.
- Just Dial is a local search service.
Education
BBA - Business Management And Finance
VIGNAN University
Guntur, India 04.2001 -
Skills
- CRM
- Fast Learner
- Kaizen
- Microsoft Excel
- Microsoft Outlook
- Microsoft powerpoint
- Performance analysis
- Performance improvement
- Operations management
- Business development
- Time management abilities
- Customer service
- Customer relationship management
- Problem resolution
Accomplishments
- Employee Training Excellence, Trained 50+ employees with 95% compliance rate.
- Sales Growth Achievement, Enhanced sales by 30% in six months.
- Effective Issue Resolution, Resolved 100+ merchant issues each week.
- Client Satisfaction Improvement, Increased client satisfaction score by 15%.
Timeline
Senior Executive
Sulekha.com New Media Private Limited
03.2022 - 03.2023
Team Lead
Optum Global Solutions
10.2017 - 03.2022
Claims Auditor
QUESS CORP
04.2017 - 10.2017
Just Dial Ambassador
Just Dial Private Limited
04.2016 - 01.2017
BBA - Business Management And Finance
VIGNAN University
04.2001 -
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