Prasad Belhekar
Mumbai
Summary
Efficient Senior Executive known for high productivity and ability to complete tasks swiftly. Possess specialized skills in data management, process optimization, and customer relationship management. Excel in communication, problem-solving, and time management, leveraging these soft skills to enhance operational efficiency and team collaboration.
Overview
15
15
years of professional experience
Work History
SENIOR BACK OFFICE EXECUTIVE
Powerweave Software Services Pvt Ltd.
06.2019 - Current
- Working on A2000, Magento, and Citrix databases to update the product and customer details
- (US Client)
- Received incoming purchase order through email
- Resolve queries through email communication
- Received drop ship template/file through email
- Checking all the data and making sure that the drop ship file data should match with the order data
- Columns/fields to be checked - Company, Attention, Address, City, Zip, Country, Item number code, Quantity, Ship Method, Billing Account
- Drop-ship template/file upload on client portal
- Quality checking of sheets/orders
- Monitored daily activity reports for accuracy and completeness
- Maintained accurate records of all transactions performed by the back office team
CRM Associate
INTEGREON MANAGED SOLUTIONS INDIA PVT LTD.
03.2015 - 10.2018
- Worked on Lexis-Nexis Interaction CRM tool and Salesforce for UK and US clients
- CRM tool by undertaking extensive secondary research of companies and their associated contacts' information
- Maintained the data integrity during other tasks like Data Importing & Exporting, Promoting, DCM Tickets, etc
- Expertise in gathering appropriate information through secondary research from various sources like Company's Website, S&P Capital IQ, Bloom-berg, LinkedIn, Zoom info, Companies House, etc
- Data Cleansing
- Reviewed completed work to verify consistency, quality and conformance
- Processed Opportunity on Salesforce
- Salesforce Project: Add Industry, Sub-Industry
- Assisted in setting up automated processes within the CRM system to improve customer experience
Senior Moderator (Content Operations)
WIZART TECHNOLOGY PVT LTD
07.2009 - 04.2014
- Worked on www.daily-motion.com
- Video Sharing on Home page
- Checking videos like latest promos and events on the site
- Auditing and identifying the latest category of Video
- Filtering videos for family viewing category
- Upload the video on the Home page
- Identified emerging topics or trends related to content moderation
- Documented all moderation activities accurately and consistently
- Auditing all the hyperlinks on the Home page
- Report a bug, if any to the Manager
Education
B.COM -
VIDYA VIKAS COLLEGE
01.2011
Skills
- Database Management
- Secondary Research
- Data Research
- Data Quality
- Client Servicing
- Salesforce CRM
- CRM
- Content Operation
- Inventory Management
- Customer Service
- Data Management
- Internet Research
Personal Information
- Date of Birth: 03/19/90
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Timeline
SENIOR BACK OFFICE EXECUTIVE
Powerweave Software Services Pvt Ltd.
06.2019 - Current
CRM Associate
INTEGREON MANAGED SOLUTIONS INDIA PVT LTD.
03.2015 - 10.2018
Senior Moderator (Content Operations)
WIZART TECHNOLOGY PVT LTD
07.2009 - 04.2014
B.COM -
VIDYA VIKAS COLLEGE
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