SYED JAMEEL
Kolkata
Summary
Skilled Back Office Executive prepared to deliver high-level administrative support, demonstrating exceptional multitasking proficiency and steadfast adherence to punctuality and work ethic.
Overview
16
16
years of professional experience
Work History
Senior Back Office Executive
Concentrix Daksh Services India Pvt. Ltd
Kolkata
12.2021 - Current
- Managed complex data entry and processing tasks with high accuracy and efficiency.
- Oversaw daily back office operations, ensuring compliance with company policies and regulatory standards.
- Collaborated with cross-functional teams to streamline processes and enhance productivity.
- Handled confidential information with discretion, adherence to privacy laws.
- Responsible for maintaining policies to offer a high degree of support to the team members.
- Assisted in the preparation and reconciliation of end-of-month financial reports.
- Conducted regular audits of back office activities to identify and rectify any discrepancies or inefficiencies.
Customer Service (Non - Voice Process)
Teleperformance - Amazon (North America)
Kolkata
04.2021 - 11.2021
- Provided online chat and email support to customers across North America.
- Identified continuous process improvements and communicated insights to team lead.
- Engaged effectively with customers to resolve inquiries and issues.
- Delivered assigned work under supervision while adhering to quality standards.
- Resolved queries related to purchase, delivery, transactions, product information, and payments.
- Acquired knowledge of quality processes in alignment with Amazon standards.
Teller / Compliance Officer
Joyalukkas Money Exchange
Dubai
10.2016 - 12.2020
- Conducted regular risk identification and analysis to enhance compliance.
- Established standards and policies to align processes with AML requirements.
- Monitored processes and procedures to ensure adherence to regulations.
- Served as liaison between AML department and senior management for effective communication.
- Submitted reports to relevant authorities, maintaining transparency in operations.
- Managed vault operations to ensure accurate cash balances.
Showroom Supervisor
ANSAR GALLERY LLC
Doha
11.2014 - 08.2016
- Managed daily showroom operations to achieve sales targets and deliver exceptional customer service.
- Coordinated showroom displays to effectively showcase products and drive increased sales.
- Monitored inventory levels and placed orders to maintain stock while minimizing losses.
- Handled customer inquiries and complaints, ensuring high levels of satisfaction throughout.
- Ensured compliance with company policies, industry standards,
Senior Sales Executive
Apparel Group LLC
Dubai
07.2010 - 07.2013
- Maintained high performance and strong team culture through continuous communication with store staff.
- Delivered outstanding customer service in alignment with company standards.
- Addressed customer needs while maintaining comprehensive product knowledge.
- Reported to Showroom Manager on damaged products, existing stocks, and non-moving items.
- Requested purchase orders and tracked sales targets, fast-moving items, and aging inventory.
Customer Service (Non-Voice Process)
Xplore Tech International BPO
Kolkata
03.2009 - 06.2010
- Processed client closure requests efficiently to ensure timely resolutions.
- Maintained service continuity by diligently following up on client closure requests.
- Delivered comprehensive administrative support to back-office operations.
- Provided expert advice on technical solutions, highlighting advantages for clients.
Education
Bachelor of Commerce - Commerce
Calcutta University
Kolkata05-2005
Skills
- Microsoft Office proficiency
- Document management
- Customer relationship management
- Problem solving
- Time management
- Organizational skills
Personal Information
Date of Birth: 04/05/82
Timeline
Senior Back Office Executive
Concentrix Daksh Services India Pvt. Ltd
12.2021 - Current
Customer Service (Non - Voice Process)
Teleperformance - Amazon (North America)
04.2021 - 11.2021
Teller / Compliance Officer
Joyalukkas Money Exchange
10.2016 - 12.2020
Showroom Supervisor
ANSAR GALLERY LLC
11.2014 - 08.2016
Senior Sales Executive
Apparel Group LLC
07.2010 - 07.2013
Customer Service (Non-Voice Process)
Xplore Tech International BPO
03.2009 - 06.2010
Bachelor of Commerce - Commerce
Calcutta University
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