Michelle Russell
Fort Wayne
Summary
Customer service professional with a strong focus on maintaining high levels of customer satisfaction and driving company success. Proven track record in managing high volumes of inbound calls while fostering positive customer relationships. Capable of thriving in both team environments and independent settings.
Overview
9
9
years of professional experience
Work History
Office Manager
Simplicity Catering
Fort Wayne
04.2020 - Current
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Assisted in recruiting, onboarding and training new employees.
- Delegated work to staff, setting priorities and goals.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Used judgment and initiative in handling confidential matters and requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Customer Account Executive
Frontier Communications
Fort Wayne
01.2016 - 03.2020
- Answered customer inquiries via phone, email, and chat.
- Resolved customer issues and complaints in a timely manner.
- Analyzed customer data to better understand needs and preferences.
- Provided accurate information about products and services to customers.
- Maintained accurate records of all customer interactions.
- Developed and managed customer relationships to ensure satisfaction with services provided.
- Enhanced product knowledge through continuous learning and professional development activities.
Education
High School Diploma -
Wayne HighSchool
Fort Wayne, IN06-1987
Skills
- Office management
- Clerical support
- Effective communication
- Data entry
- Customer service
- Microsoft Office Suite
- Task prioritization
- Microsoft PowerPoint
- Computer proficiency
- Conflict resolution
- Call center procedures
Timeline
Office Manager
Simplicity Catering
04.2020 - Current
Customer Account Executive
Frontier Communications
01.2016 - 03.2020
High School Diploma -
Wayne HighSchool
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