Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Midha Jabeen

Associate
Vijay Nagar Colony, Hyderabad ,TG

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Cross-Skilled in multiple processes in International blended process.

(Calls, Chats and E-Mails).

Overview

3
years of professional experience
3
years of post-secondary education
2
Languages

Work History

Amazon Development Centre India Pvt. Ltd.
Hyderabad

Digital And Device Technical Support
06.2023 - Current

Job overview

  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded technical support needs.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Researched product and issue resolution tactics to address customer concerns.
  • Supported customers via Calls, Chats and E-mail's to handle escalations and concerns and used ticketing systems to manage and process support actions and requests.

Amazon Development Centre India Pvt. Ltd.
Hyderabad

Shipping And Delivery Department (Cross-Skilled)
06.2023 - Current

Job overview

  • Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
  • Fielded customer questions and complaints and rectified issues.
  • Contacted suppliers and vendors about issues with deliveries or products.
  • Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Supported customers via Calls, Chats and E-mail's to handle escalations and product concerns and used ticketing systems to manage and process support actions, complaints and requests.

Sykes Business Services Of India Pvt. Ltd.
Hyderabad

Customer Service Representative
08.2022 - 04.2023

Job overview

  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Tracked customer service cases and updated service software with customer information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Supported customers via Calls, Chats and E-mail's to handle escalations and product concerns.
  • Worked on Sales Force Dot Com (SFDC) to create tickets to manage and process support actions, complaints and requests.

Education

Annamalai University
Tamil Nadu

Bachelor Of Commerce from Computer Applications
06.2020 - 05.2023

Skills

    Technical Support

Ticket support system management

Business Development

Issue troubleshooting

Customer service expert

Multitasking Abilities

Teamwork and Collaboration

Flexible and Adaptable

Analytical and Critical Thinking

Leadership Quality

Ability to work efficiently independently and also in team

Ability to rapidly build relationship and setup trust

Hard Working and Fast Learning Capability

Basic Computer Knowledge- Microsoft Office, MS-Word, MS-Excel, MS-Powerpoint

Timeline

Digital And Device Technical Support

Amazon Development Centre India Pvt. Ltd.
06.2023 - Current

Shipping And Delivery Department (Cross-Skilled)

Amazon Development Centre India Pvt. Ltd.
06.2023 - Current

Customer Service Representative

Sykes Business Services Of India Pvt. Ltd.
08.2022 - 04.2023

Annamalai University

Bachelor Of Commerce from Computer Applications
06.2020 - 05.2023

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Midha JabeenAssociate