MIDHU DEV P

• Supervised daily operations of service department, ensuring adherence to quality and safety standards.
• Trained and mentored junior technicians on repair processes and customer service best practices.
• Coordinated scheduling for service appointments to optimize workflow efficiency and customer satisfaction.
• Managed inventory levels of automotive parts, streamlining ordering processes to minimize downtime.
• Resolved customer complaints effectively, enhancing overall service experience and client loyalty.
• Enhanced customer satisfaction by implementing efficient scheduling and resource allocation for service appointments.
• Maintained impeccable safety standards within the service bay area, reducing workplace accidents and promoting a safe work environment.
• Conducted regular performance reviews of service staff to identify areas of improvement, leading to higher employee retention rates and better overall team performance.
• Established preventative maintenance schedules tailored to each vehicle''s needs, preventing unexpected breakdowns or costly repairs.
• Reduced customer complaints by proactively addressing issues and implementing corrective actions promptly.
• Created and maintained daily and weekly reports for upper management.

• Company Overview: Tenneco is one of the world's largest designers, manufacturers and marketers of clean air and ride performance products and systems for the automotive and large engine markets, as well as the aftermarket

Tasks:

• To slit materials as per production plan and agreed specifications
• Machine setting and changeover and machine operations
• Regular quality control throughout the shift and to set job in proper sequence to reduce wastage
• Instruct the workers about the work methods and procedures
• Supply necessary materials
• Control quality and cost of the job
• Maintain discipline among workers
• Conduct periodic safety meeting and safety inspections
• Supply suitable personal protective equipments to the workers