Midhun Govind
Kochi
Summary
At SupportBlend, my role as Lead in technical support services revolves around elevating customer experiences by ensuring robust security and system optimization. Overseeing a team of adept Linux administrators, we focus on collaboration and skill development to maintain a high-performing Linux environment. My RHCE and RHCSA certifications reflect a profound commitment to security and efficiency in system administration.
Our organization has garnered recognition for swiftly identifying, documenting, and resolving server issues, which has significantly streamlined support processes. With the help of my team, we've managed to enhance scalability, cost-effectiveness, and disaster recovery planning, all while providing exceptional service and technical guidance in the dynamic field of Linux system administration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of technical support services
SupportBlend Pvt. Ltd
06.2022 - 07.2024
- Led and mentored a team of Linux administrators, improving team efficiency by 25% through strategic training and development
- Implemented robust security measures, reducing security incidents by 30%
- Architected and executed comprehensive disaster recovery plans, ensuring business continuity
- Successfully migrated legacy systems to Rocky Linux 8, enhancing system performance by 20%
- Developed and implemented a customized monitoring system, reducing mean time to resolution (MTTR) by 15%
- Managed the installation, configuration, and troubleshooting of Linux servers, desktops, and applications
- Oversaw employee shift schedules and leave management.
Senior Linux System Engineer
ServaxNet, LLC
10.2018 - 04.2022
- Led a team of Linux system engineers, improving team efficiency by 20% through mentorship and process optimization
- Successfully migrated 140 servers from CentOS 6 to Google Cloud Platform, enhancing performance by 40-50%, and improving administration and security
- Ensured high availability, performance, and security for the Linux environment
- Resolved complex technical issues, reducing resolution time by 25%
- Managed client complaints and issues through ticketing systems, achieving a 95% customer satisfaction rating
- Mentored junior engineers, increasing their productivity and skill development by 15%.
Linux System Engineer
ServaxNet, LLC
09.2016 - 10.2018
- Optimized Linux system performance by 25% through performance tuning and resource allocation
- Reduced troubleshooting time by 30% by implementing a comprehensive knowledge base
- Managed system logs analysis, audits, and backups, ensuring data integrity and security compliance
- Implemented efficient user account management processes
- Developed a wiki-based knowledge repository, accelerating onboarding by 20%.
System Engineer
Armia Systems Inc.
08.2014 - 07.2016
- Improved system uptime by 15% through proactive monitoring and maintenance
- Enhanced system security by implementing access controls and regular audits
- Streamlined system administration tasks by 20% through process optimization
- Provided technical support, resolving 80% of issues within first contact.
Junior Linux Server Administrator
Hashroot Technologies Private Limited
08.2013 - 08.2014
- Provided first-line technical support, resolving 80% of issues within the first contact
- Managed server installations, configurations, and updates, ensuring optimal performance
- Monitored network services and system health, preventing potential issues
- Delivered exceptional customer service through timely and effective issue resolution.
Redhat Cert trainer and Linux Admin
Spectrum Soft tech Solutions Pvt. Ltd
07.2012 - 09.2013
- Managed Linux server environments, ensuring optimal performance and reliability
- Conducted RedHat certification exams and training sessions, achieving a 95% student pass rate
- Provided technical support and troubleshooting for Linux systems
- Developed and delivered engaging training materials, enhancing learner outcomes.
Education
Bachelor of Engineering - Computer Science And Engineering
Indian Engineering Collage, Anna university
Nagercoil2012
Higher Secondary -
SVHS
Palemad2008
SSLC -
KMHS, Kerala
2006
Skills
Cloud Services: Google Cloud Platform (GCP) and AWS Route 53
System Administration: Linux Servers
Configuration Management,
Nginx,
Apache,
PHP,
Troubleshooting,
Installation configurations,
Disaster Recovery,
High availability,
HAproxy,
File synchronisation tool lsync & csync,
DNS,
RabbitMQ clustering,
Elastic Stack (ELK) clustering,
Cassandra clustering,
MySQL clustering,
Graylog clustering,
NFS installation and configuration,
Performance Tuning
Certification
- RHCE (Red Hat Certified Engineer)
- RHCSA (Red Hat Certified System Administrator)
- RedHat(120-128-483)
Languages
English
Malayalam
Tamil
Timeline
Director of technical support services
SupportBlend Pvt. Ltd
06.2022 - 07.2024
Senior Linux System Engineer
ServaxNet, LLC
10.2018 - 04.2022
Linux System Engineer
ServaxNet, LLC
09.2016 - 10.2018
System Engineer
Armia Systems Inc.
08.2014 - 07.2016
Junior Linux Server Administrator
Hashroot Technologies Private Limited
08.2013 - 08.2014
Redhat Cert trainer and Linux Admin
Spectrum Soft tech Solutions Pvt. Ltd
07.2012 - 09.2013
Bachelor of Engineering - Computer Science And Engineering
Indian Engineering Collage, Anna university
Higher Secondary -
SVHS
SSLC -
KMHS, Kerala