Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Midhun Govind

Midhun Govind

Kochi

Summary

At SupportBlend, my role as Lead in technical support services revolves around elevating customer experiences by ensuring robust security and system optimization. Overseeing a team of adept Linux administrators, we focus on collaboration and skill development to maintain a high-performing Linux environment. My RHCE and RHCSA certifications reflect a profound commitment to security and efficiency in system administration.


Our organization has garnered recognition for swiftly identifying, documenting, and resolving server issues, which has significantly streamlined support processes. With the help of my team, we've managed to enhance scalability, cost-effectiveness, and disaster recovery planning, all while providing exceptional service and technical guidance in the dynamic field of Linux system administration.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Director of technical support services

SupportBlend Pvt. Ltd
06.2022 - 07.2024
  • Led and mentored a team of Linux administrators, improving team efficiency by 25% through strategic training and development
  • Implemented robust security measures, reducing security incidents by 30%
  • Architected and executed comprehensive disaster recovery plans, ensuring business continuity
  • Successfully migrated legacy systems to Rocky Linux 8, enhancing system performance by 20%
  • Developed and implemented a customized monitoring system, reducing mean time to resolution (MTTR) by 15%
  • Managed the installation, configuration, and troubleshooting of Linux servers, desktops, and applications
  • Oversaw employee shift schedules and leave management.

Senior Linux System Engineer

ServaxNet, LLC
10.2018 - 04.2022
  • Led a team of Linux system engineers, improving team efficiency by 20% through mentorship and process optimization
  • Successfully migrated 140 servers from CentOS 6 to Google Cloud Platform, enhancing performance by 40-50%, and improving administration and security
  • Ensured high availability, performance, and security for the Linux environment
  • Resolved complex technical issues, reducing resolution time by 25%
  • Managed client complaints and issues through ticketing systems, achieving a 95% customer satisfaction rating
  • Mentored junior engineers, increasing their productivity and skill development by 15%.

Linux System Engineer

ServaxNet, LLC
09.2016 - 10.2018
  • Optimized Linux system performance by 25% through performance tuning and resource allocation
  • Reduced troubleshooting time by 30% by implementing a comprehensive knowledge base
  • Managed system logs analysis, audits, and backups, ensuring data integrity and security compliance
  • Implemented efficient user account management processes
  • Developed a wiki-based knowledge repository, accelerating onboarding by 20%.

System Engineer

Armia Systems Inc.
08.2014 - 07.2016
  • Improved system uptime by 15% through proactive monitoring and maintenance
  • Enhanced system security by implementing access controls and regular audits
  • Streamlined system administration tasks by 20% through process optimization
  • Provided technical support, resolving 80% of issues within first contact.

Junior Linux Server Administrator

Hashroot Technologies Private Limited
08.2013 - 08.2014
  • Provided first-line technical support, resolving 80% of issues within the first contact
  • Managed server installations, configurations, and updates, ensuring optimal performance
  • Monitored network services and system health, preventing potential issues
  • Delivered exceptional customer service through timely and effective issue resolution.

Redhat Cert trainer and Linux Admin

Spectrum Soft tech Solutions Pvt. Ltd
07.2012 - 09.2013
  • Managed Linux server environments, ensuring optimal performance and reliability
  • Conducted RedHat certification exams and training sessions, achieving a 95% student pass rate
  • Provided technical support and troubleshooting for Linux systems
  • Developed and delivered engaging training materials, enhancing learner outcomes.

Education

Bachelor of Engineering - Computer Science And Engineering

Indian Engineering Collage, Anna university
Nagercoil
2012

Higher Secondary -

SVHS
Palemad
2008

SSLC -

KMHS, Kerala
2006

Skills

    Cloud Services: Google Cloud Platform (GCP) and AWS Route 53

    System Administration: Linux Servers

    Configuration Management,

    Nginx,

    Apache,

    PHP,

    Troubleshooting,

    Installation configurations,

    Disaster Recovery,

    High availability,

    HAproxy,

    File synchronisation tool lsync & csync,

    DNS,

    RabbitMQ clustering,

    Elastic Stack (ELK) clustering,

    Cassandra clustering,

    MySQL clustering,

    Graylog clustering,

    NFS installation and configuration,

    Performance Tuning

Certification

  • RHCE (Red Hat Certified Engineer)
  • RHCSA (Red Hat Certified System Administrator)
  • RedHat(120-128-483)

Languages

English
Malayalam
Tamil

Timeline

Director of technical support services

SupportBlend Pvt. Ltd
06.2022 - 07.2024

Senior Linux System Engineer

ServaxNet, LLC
10.2018 - 04.2022

Linux System Engineer

ServaxNet, LLC
09.2016 - 10.2018

System Engineer

Armia Systems Inc.
08.2014 - 07.2016

Junior Linux Server Administrator

Hashroot Technologies Private Limited
08.2013 - 08.2014

Redhat Cert trainer and Linux Admin

Spectrum Soft tech Solutions Pvt. Ltd
07.2012 - 09.2013

Bachelor of Engineering - Computer Science And Engineering

Indian Engineering Collage, Anna university

Higher Secondary -

SVHS

SSLC -

KMHS, Kerala
Midhun Govind