Reading, traveling, tech savvy
MIDHUN M T
Technical Support Engineer
Kannur
Summary
Flexible Technical Support Engineer with 12 years of experience helping clients maintain smooth operations. Expertise in Banking systems and IT environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new software and hardware components.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work History
SERVICE ENGINEER
Diebold Nixdorf
02.2019 - Current
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Developed strong relationships with clients through clear communication and understanding their specific needs regarding ATM functionality.
- Providing hardware and software support to the Banking financial systems like ATM Switch, CDM, Recycler with Diebold RM4V Certification.
- Actively participated in ongoing professional development opportunities to stay abreast of industry trends and advancements in technology relevant to the field of ATM service
Customer Support Engineer
AGS Transact Technologies
09.2017 - 01.2019
- Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-users.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
Associate engineer
Accel Frontline Ltd.
04.2016 - 09.2017
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Hardware troubleshooting and maintenance of PCs, Printers, Servers & Thin Clients.
- Network laser printers and print server management.
- Installation of software utilities and applications.
- Installation of Antivirus Package and updates.
Customer support Engineer
PCS Technology Ltd.
02.2015 - 02.2016
- Hardware troubleshooting and maintenance of PCs, Printers, Servers & Thin Clients.
- Network laser printers and print server management.
- Installation of software utilities and applications.
- Installation of Antivirus Package and updates.
- Installation of Windows 2000/XP clients and configuring networks.
- Consulting support for On-site hardware expansion and up gradation.
Customer support Engineer (DELL service provider)
HCL SERVICES Ltd.
07.2013 - 09.2014
- DELL certified system expert for laptop, desktop, workstations & Server.
- Expertise in Desktop, servers, Laptop & Thin Client.
- Exposure to printers DMP, LaserJet & Inkjet.
- Hardware troubleshooting and maintenance of PCs, Printers, Servers & Thin Clients.
- Network laser printers and print server management.
- Installation of software utilities and applications.
Education
DIPLOMA - COMPUTER HARDWARE AND MAITANANCE
Model Poly Technic College Kalliassery
S.S.L.C - undefined
Govt.Boys HSS Madayi
Skills
- Server administration
- ATM and network management
- Software & Application support
- Ticket management
- Backup and recovery
- Hardware integration
- Project Management
Websites
Languages Known
- English
- Malayalam
- Tamil
Personal Information
- Father's Name: VASU M T
- Date of Birth: 05/26/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Interests
Timeline
SERVICE ENGINEER
Diebold Nixdorf
02.2019 - Current
Customer Support Engineer
AGS Transact Technologies
09.2017 - 01.2019
Associate engineer
Accel Frontline Ltd.
04.2016 - 09.2017
Customer support Engineer
PCS Technology Ltd.
02.2015 - 02.2016
Customer support Engineer (DELL service provider)
HCL SERVICES Ltd.
07.2013 - 09.2014
S.S.L.C - undefined
Govt.Boys HSS Madayi
DIPLOMA - COMPUTER HARDWARE AND MAITANANCE
Model Poly Technic College Kalliassery
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