Open To Work
MIDHUN R
Tiruttani
Work Preference
Summary
Dynamic team leader with proven success at Godrej Group of Enterprises, specializing in employee training and sales strategy development. Expert in enhancing customer satisfaction and driving sales performance through effective relationship building and complaint resolution. Adept at motivating teams to achieve operational excellence and exceed targets.
Overview
11
11
years of professional experience
Work History
Team Leader
GODREJ GROUP OF ENTERPRISES
CHENNAI
07.2025 - Current
- Managed and motivated team to achieve sales targets and streamline operational processes.
- Motivated team members to enhance customer satisfaction and foster loyalty, contributing to retention and growth.
- Developed and implemented training programs for retail staff to improve product knowledge and customer service.
- Recruited and trained new employees to meet job requirements.
- Conducted interviews, appraisals, and performance reviews for staff management.
- Monitored customer service levels to maintain high customer satisfaction.
- Formulated efficient sales and marketing strategies for assigned territory and set sales targets.
- Forecasted and planned execution through data analysis to drive results.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed daily operations to ensure smooth workflow and productivity.
- Implemented strategic plans to enhance team performance and productivity.
- Established clear team goals aligned with company objectives, tracking progress regularly.
Sales Advisor
GODREJ GROUP OF ENTERPRISES
CHENNAI
02.2024 - 06.2025
- Warmly greeted customers to establish positive first impressions, enhancing in-store experience
- Increased sales revenue through strategic upselling and cross-selling of related products
- Utilized diverse sales techniques to expand customer base and enhance engagement
- Built strong customer relationships to identify and capitalize on sales opportunities
- Assisted customers in selecting products that meet their needs.
- Provided customers with information on products and services available.
- Addressed and resolved customer product complaints empathetically and professionally
- Adhered to company initiatives and achieved established goals
- Collaborated effectively with team members while also excelling in independent tasks.
Sales and Marketing Officer
M/s.Phillips Lightings
CHENNAI
10.2019 - 11.2023
- Drive sales through engagement with customers, suggestive selling and sharing product knowledge
- Identified and qualified customer needs, developed targeted sales strategies to address those needs
- Contacted new and existing customers to discuss how their needs could be met through specific products and services
- Recommended products to clients based on their needs
- Handled customer queries, conducted ongoing market analysis and competitor valuation to identify unique sales enhancement opportunities.
- Demonstrated self-motivation by consistently meeting personal goals.
M/s.CEC Flavours & Fragrances Pvt Ltd
Production & Maintenance Dept
05.2015 - 09.2019
- A dynamic Professional with 4½ years experience in Production and Maintenance Department
- Oversaw production unit, meeting and exceeding production goals.
- Enhanced product quality by identifying and resolving issues in the production process.
- Worked on improving the safety standards by deploying standard operating procedures.
- Planned and scheduled preventive maintenance, changeover activities, and breakdown repairs.
- Tracked expenses and revenue related to maintenance operations to ensure budget adherence of maintenance and processing data of maintenance and preparing documentation
- Planned, managed, and controlled maintenance budget
- Scheduled and completed all maintenance work in a timely and efficient manner
- Cultivated relationships with vendors and potential parts and equipment suppliers.
Education
BBA -
World Clasical Tamil University
CHENNAI01-2020
HSC -
Dr.VGN.Matric Higher Secondary School
TIRUTTANI01-2012
SSLC -
Dr.VGN.Matric Higher Secondary School
TIRUTTANI01-2010
Skills
- Team management
- Sales strategy
- Performance evaluation
- Product training
- Motivational leadership
- Documentation and reporting
- Task delegation
- Teamwork and collaboration
- Complaint resolution
- Coaching and mentoring
- Evaluating employee work
- Overseeing daily activities
- Team building
- Strategic planning
Disclaimer
I hereby declare that all information provided above are true and correct to the best of my knowledge.
Languages
- English
- Tamil
Timeline
Team Leader
GODREJ GROUP OF ENTERPRISES
07.2025 - Current
Sales Advisor
GODREJ GROUP OF ENTERPRISES
02.2024 - 06.2025
Sales and Marketing Officer
M/s.Phillips Lightings
10.2019 - 11.2023
M/s.CEC Flavours & Fragrances Pvt Ltd
Production & Maintenance Dept
05.2015 - 09.2019
BBA -
World Clasical Tamil University
HSC -
Dr.VGN.Matric Higher Secondary School
SSLC -
Dr.VGN.Matric Higher Secondary School