MIDHUNA SINGH THAKUR

Hyderabad

Summary

Quality Assurance Leader with 11+ years of experience across all phases of the Software Test Lifecycle, with proven expertise in Residuals Payments, Cards & Payments, TSYS, Claim Management and Media domains. Certified Scrum Master (CSM) with hands-on experience driving Agile delivery, facilitating ceremonies, and supporting cross-functional teams as a partial Project Manager and Scrum Master. Experienced in strategic planning, stakeholder coordination, test governance, defect management, and delivering complex projects within agreed timelines with strong leadership, communication, and collaboration skills.

Overview

years of professional experience

Certification

Work History

QA Manager / Scrum Master

Rugged Monitoring

05.2025 - Current

Leading QA delivery and quality governance across multiple products and releases.
Performing dual responsibilities as QA Manager and Scrum Master for cross-functional teams including Developers, QA Engineers, Automation, and DevOps.
Facilitating Sprint Planning, Daily Scrums, Backlog Refinement, Reviews and Retrospectives.
Driving test strategy, prioritization, and risk-based testing aligned with product roadmap.
Mentoring teams on Agile best practices, velocity improvement and defect-prevention measures.
Coordinating with Product Owners, Engineering Managers and Business stakeholders to ensure scope clarity, dependency tracking and timely release execution.
Monitoring metrics such as test coverage, defect leakage, cycle time and automation adoption.
Supporting release planning and delivery as part of project execution and stakeholder reporting.

QA Manager – Domain Expert

Cognizant – MGM Residuals Enhancement

08.2020 - 04.2025

Directed a QA team of 10 and mentored members on Residuals Payments processes.
Led design, development and implementation of test solutions and ensured design-for-testability.
Managed end-to-end System Testing from planning to execution and reporting.
Supported project planning, scheduling, stakeholder communication and delivery governance.
Defined testing processes, best practices and evaluation strategies.
Managed Defect Triage, defect lifecycle and reporting using JIRA.
Performed extensive Data Reconciliation testing across multiple source systems.
Conducted root-cause analysis and validated complex data mapping and transformation rules.
Contributed to project coordination activities in partnership with project and delivery teams.

Senior QA Analyst / SME

Cognizant – Card Services (TSYS)

03.2018 - 07.2020

Performed requirements analysis, test design, reviews and execution.
Acted as Domain Expert for Cards & Payments and trained team on TSYS (TS2) mainframe.
Owned delivery for key functional modules and ensured on-time completion.
Worked closely with Business Analysts on failed scenarios and requirement clarifications.
Managed defects using JIRA & HP ALM; performed Web Service and API testing using Postman & SOAP UI.

QA Analyst

Cognizant

01.2014 - 01.2018

Acted as single point QA resource for multiple modules and delivered testing within timelines.
Collaborated with BAs and SMEs to understand business workflows and requirements.
Involved in all phases of STLC, defect management, demos and user KT sessions.

Education

Bachelor of Technology -

JNTU Ananthapur – Narayana Engineering College

01.2013

Skills

Project & QA Management
Scrum & Agile Delivery
Test Strategy & Governance
STLC & SDLC
Data Reconciliation Testing
System / Integration / Regression/Security/Database Testing

Domain: Residuals, Cards & Payments, TSYS, Insurance & Claims
Continuous improvement implementation
Documentation and reporting
Cross-functional team leadership
Scrum processes