MIDHUN MADHU M
BANKING AND ACCOUNTING
Kollam
Summary
Dynamic professional with a proven track record at KotakMahindra Prime, excelling in debt recovery and operational efficiency. Adept at developing collection strategies that enhance recovery rates while fostering teamwork and training initiatives. Recognized for building strong client relationships and delivering tailored solutions to meet diverse financial goals.
Collections professional prepared to lead and support collection teams in achieving financial goals. Known for implementing effective strategies that improve collection rates and client relationships. Focuses on fostering collaboration and adapting to evolving challenges, ensuring seamless operations and high team morale.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Assistant Manager - Collections
Kotak Mahindra Prime
Kollam
12.2023 - Current
- Elevated customer service standards within the collections team through regular coaching sessions focused on active listening and empathetic communication techniques.
- Collaborated with other department managers to develop cross-functional strategies for improving overall company performance in collections and revenue generation.
- Developed comprehensive training programs for new hires, ensuring consistent performance standards across the team.
- Contributed to company growth by providing input on credit policy development based on industry best practices and internal risk assessments.
- Develop and Implement collection strategies to maximize recovery rates .
- Monitor and Analyze collection performance to identify areas for improvement.
- Prepare monthly feedback reports on payment collections
- Ensure adherence to company policies procedures and legal regulations related to debt collection.
Relationship Executive
Axis Bank
Kollam
09.2018 - 03.2021
- Contributed to the growth of the business by identifying new opportunities and potential clients through market research.
- Enhanced client relationships by consistently providing exceptional service and promptly addressing concerns.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Managed a diverse portfolio of clients, ensuring their financial goals were met or exceeded through personalized recommendations and solutions.
- Micro Finance executives are the face of Microfinance institution (MFI) or Microfinance Company. They are Responsible for Identifying potential Areas to develop business , building awareness through financial literacy, Sourcing potential or prospective customer
Education
Bachelor of Commerce - General Studies
ANNAMALAI UNIVERSITY
TAMILNADU 04.2018 - 04.2021
Diploma - Digital Marketing
DIGIMARK DIGITAL ACADEMY
Kochi, India 06.2021 - 11.2021
High School - Biology Science
GOVERNMENT HIGHER SECONDRY SCHOOL MANGAD
Kollam, India 07.2013 - 05.2015
SSLC - SSLC
KRIST RAJ HIGHER SECONDRY SCHOOL KOLLAM
Kollam, India 01.2008 - 04.2013
Skills
Debt recovery
Operational efficiency
Portfolio management
Team management
Operational reporting
Asset management
Business planning
Collection strategies
Teamwork
Certification
HTML,DHTML,VBSCRIPT,JAVA SCRIPT
Timeline
Assistant Manager - Collections
Kotak Mahindra Prime
12.2023 - Current
Diploma - Digital Marketing
DIGIMARK DIGITAL ACADEMY
06.2021 - 11.2021
Relationship Executive
Axis Bank
09.2018 - 03.2021
Bachelor of Commerce - General Studies
ANNAMALAI UNIVERSITY
04.2018 - 04.2021
High School - Biology Science
GOVERNMENT HIGHER SECONDRY SCHOOL MANGAD
07.2013 - 05.2015
SSLC - SSLC
KRIST RAJ HIGHER SECONDRY SCHOOL KOLLAM
01.2008 - 04.2013
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