Arun Mahato
BANGALORE
Summary
Encouraging manager with 8+ years of experience in analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager- Collections
Mybillbook- Flobiz
05.2022 - Current
- Overseeing staff members and ensuring accurate and timely invoicing of customers.
- Setting payment collection goals and targets for the process.
- Creating and implementing the strategy to improve the collection of outstanding credit.
- Implementing collection policies and procedures to avoid excessive outstanding credit.
- Ensuring that company policy on recoveries is followed and it is in line with state and federal regulations.
- Implementing deadlines for invoicing and payment collection.
- Negotiating with customers in cases when nonpayment occurs.
- Preparing monthly feedback reports on payment collections.
- Remaining informed of any legislative procedural training regarding debt collection.
- Training and mentoring of staff members in the collections department.
- Collaborated on collection and dispute-resolution issues
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports
- Conducted financial due diligence on potential investments and acquisitions
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data
- Established internal audit procedures to validate and improve the accuracy of financial reporting
- Analyzed business processes to identify cost savings and operational efficiencies.
- Supported financial director with special projects and additional job duties
- Developed strategic plans for day-to-day financial operations
- Complied with established internal controls and policies
- Evaluated and negotiated contracts to procure favourable financial terms
Team Lead- Repayment and Collections
Think & Learn PVT LTD.BYJUS
07.2019 - 05.2022
- Led team of 20+ members, driving project completion within strict deadlines and quality standards.
- Responsible for leading team and supervising them in collection of consumer loans/ business loans and overseeing day-to-day operations.
- Day-to-day leadership responsibilities for managing respective Collection team, including recruiting, hiring, training and coaching
- Coordinated cross-functional teams to streamline workflow and enhance productivity across departments.
- Cultivated strong relationships with clients, understanding their needs and aligning projects to exceed expectations.
- Resolved complex customer enquiries, disputes and complaints.
- Worked different stations to provide optimal coverage and meet production goals
- Coached team members in techniques necessary to complete job tasks
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Trained new team members by relaying information on company procedures and safety requirements
- Helped meet changing demands by recommending improvements to business systems or procedures
- Gathered, organized and input information into digital database
- Generated reports detailing findings and recommendations
- Frequently inspected production area to verify proper equipment operation
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
Telephonic Sales Executive
Justdial ltd.
09.2016 - 06.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Technical Advisor
Concentrix- Apple IOS process
09.2014 - 08.2015
Education
Graduation - Electronics and Communication
Vishveshwarya Institute of Technology
Bengaluru, KA2016
Skills
- Debt recovery
- Payment Processing
- Policy Enforcement
- Client Confidentiality
- Strategy Development
- Critical Thinking
- Work Planning
- Decision-Making
- LeadSquared Application
- Salesforce - Case management
- Dispute management
- Refund and exchange processing
- SOP adherence
- Upselling expertise
Timeline
Assistant Manager- Collections
Mybillbook- Flobiz
05.2022 - Current
Team Lead- Repayment and Collections
Think & Learn PVT LTD.BYJUS
07.2019 - 05.2022
Telephonic Sales Executive
Justdial ltd.
09.2016 - 06.2019
Technical Advisor
Concentrix- Apple IOS process
09.2014 - 08.2015
Graduation - Electronics and Communication
Vishveshwarya Institute of Technology
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