Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Midhun Raj Poovathodikayi

Sr IT Administrator
Qatar,DA

Summary

Seasoned Technical Support Engineer with 10+ year background in Information Technology. Progressive experience in the field marked by continuous contributions above and beyond requirements.

Overview

16
16
years of professional experience
2
2
Certifications

Work History

Sr IT Administrator

Falcon Gold and Precious Metals QFZ LLC
12.2024 - Current
  • Manage Organizations IT Infrastructure which includes , Network, M365 resources and other hardwares.
  • Managing End user workstation using Intune
  • Managing End user workstation using Defender for 365
  • Configure and manage mailbox rules in Exchange Online
  • Configure and maintain SIP phone system (Yealink S20)
  • Configure and Maintain Meeting room system with M365 license
  • Configure and manage M365 Subcription
  • Managing CRM accounts
  • Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
  • Configure and Manage Sharepoint Online Sites
  • M365 backup
  • Improved team collaboration with introduction of centralized file-sharing system.
  • Streamlined network operations, deploying robust firewall configurations to enhance system security.
  • Contributed to business continuity, designing and testing disaster recovery plans.
  • Facilitated smooth software upgrades, ensuring minimal disruption to daily operations.
  • Increased staff IT proficiency, conducting regular training sessions on new technologies and security practices.
  • Installed and configured network printers and other peripheral devices.

System Administrator

Mosanda FMS
05.2021 - 12.2024
  • Interface directly with the help desk and IT support technicians to resolve and document hardware and software troubleshooting tickets, bug reports and errors.
  • Manage, deploy and configure software updates, security patches and other necessary items on an as-needed basis.
  • Perform daily system monitoring and backup procedures to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews.
  • Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations.
  • Support daily operations and monitoring of multiple databases, user accounts, file permissions and other systems according to standard operating procedures for storage and backup architectures.
  • Manage Azure VM and other Services on Azure (App server, SQL server )
  • Manage Microsoft 365 Admin center
  • Coordinate with Vendors and other Support Personnel to ensure Smooth functioning of infrastructure
  • Manage Dynamics 365 ERP (Importing User, Assigning Roles, Transfer Leave requests etc)
  • Create User and Groups in Active Directory
  • Reserving and Managing Office 365 Licenses
  • SBC monitoring
  • Monitoring Teams and call Logs, Assign Teams calling Policy, Manage SIP devices and Teams phones
  • Manage Exchange online Mailbox, Review and release mail from Quarantine, Assigning Retention policies, Enabling Auto Expanding Archive
  • Monitor Barracuda Firewall
  • Creating and Managing M365 Groups

Sr. Technical Advisor, Microsoft EPS

Convergys / Concentrix
08.2019 - 03.2021
  • Microsoft On premise Networking team
  • Providing 24/7 Enterprise support for North America customers in an SLA bound workspace
  • Provide Technical support based on Microsoft On premise Networking components (DNS, DHCP, SMB, TCP/IP, NFS, AOVPN, NPS etc.)
  • Provide Technical support for Windows server and Windows client operating system (Windows server 2012, 2012 R2, 2016,2019, windows 10)
  • Analyze network traffic using Netmon and Wireshark
  • Communicating with IT/System Admin of client companies to understand core issue faced and provide resolution
  • Collaborate with internal team working on other technologies (Azure, Directory services, User Experience, High Availability etc.) to help clients facing multiple issues
  • Handle Escalated customer issues and see problems through resolution
  • Managing disparate customer issues in parallel
  • Use remote secure access technologies to diagnose and resolve customer issues
  • Meeting Service Level Agreements for tickets assigned
  • Ensure proper documentation and closure of all customer issues
  • Recreating or verifying issues reported by customers in virtual lab
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Technical Support Engineer

Teamone Software Technologies
07.2009 - 04.2018
  • Install and configure computer hardware, operating system and applications
  • Troubleshooting system and network problems and identifying solutions to resolve network problems and provide daily support to users
  • Implementing network security firewalls
  • Identify and resolve hardware or software issues
  • Responsible for network startups and shutdowns on daily basis
  • Analyzing and evaluating network and recommending any upgrades or changes required in security procedure policies
  • Installing, configuring and testing new or upgraded network or software applications
  • Identifying needs of users and recommending network configurations as per requirement
  • Identify and resolve potential LAN/WAN problems to ensure system availability and reliability
  • Responsible for diagnosing and performing fault isolation maintenance on the local and wide area networks and documenting network faults, its resolutions and procedures followed to resolve these issues in future
  • Evaluating and recommending new hardware or software required to maintain network compatibility
  • Adding, moving and changing users on network servers and other applications as per requirement
  • Assists in 24/7 availability, better performance, usage and network monitoring of network infrastructure
  • Test and evaluate new technology
  • Support roll-out of new applications
  • Updated software versions with patches and new installations to close security loopholes and protect users

Education

Bachelor of Commerce -

Manonmaniam Sundaranar University
01.2012

Higher Secondary - undefined

Kerala State Higher Secondary Board
01.2006

High School - undefined

Kerala State Board
01.2004

Skills

Microsoft 365 Admin Center

Azure Cloud

Windows Networking

Network security

Firewalls

Network infrastructure administration

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Certification

Microsoft Certified Professional (MCITP)

Interests

Travelling: Organized bike trip to unexplored areas with friends, Keen to learn advancement in Information Technology

Timeline

Sr IT Administrator

Falcon Gold and Precious Metals QFZ LLC
12.2024 - Current

System Administrator

Mosanda FMS
05.2021 - 12.2024

Sr. Technical Advisor, Microsoft EPS

Convergys / Concentrix
08.2019 - 03.2021

Technical Support Engineer

Teamone Software Technologies
07.2009 - 04.2018

Higher Secondary - undefined

Kerala State Higher Secondary Board

High School - undefined

Kerala State Board

Bachelor of Commerce -

Manonmaniam Sundaranar University
Midhun Raj PoovathodikayiSr IT Administrator