MS Office Suite
Milan Buddhbhatti
Process Trainer
Pune
Summary
Organized Process Trainer with 2 years of Google Cloud experience. Expert in techinical & support training with extensive knowledge of GCP & AWS use and industry procedures. Proven leader ready to make hard decisions and counsel companies to long-term success.
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Client Services Manager providing leadership to Business and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports.
Overview
5
5
years of professional experience
7
7
Certifications
5
5
Languages
Work History
Process Trainer
Cognizant India Pvt Ltd
Pune, Maharastra
10.2021 - Current
- Developed business cases, presentations and reports for Google Cloud Project.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Developed and maintained quality assurance procedure documentation.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Identified plans and resources required to meet project goals and objectives.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
Subject Matter Expert & Analyst
Vodafone India Services Pvt Ltd.
Ahmedabad
05.2018 - 10.2021
- Led team of 20 members while providing exceptional customer service.
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Eliminated process gaps by implementing new methods of standardized training.
- Saved £10,000 by implementing cost-saving initiatives that addressed long-standing problems.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Education
BBA - Specialization in Finance & Economics
Narayana Business School
Ahmedabad 05.2015 - 2018.08
High School Diploma -
St.Francis High School
Jamnagar 04.2013 - 2015.04
Skills
Data analysis & Reporting
Accomplishments
- Prevented Fraudulent activities done by fraudsters on regular basis & saved upto £10,000 revenue leaked.
- Awarded best Subject Matter Expert in year 2019,2020,2021.
- Recognition for living the Spirit of Vodafone behavior 'Get it done,together' by Quality, Operations, Training & Country level client.
- Recognition for living the Spirit of Vodafone behavior 'Create the future' by Quality, Operations, Training.
Software
Google Office Suite
GCP
AWS
BigQuery & SQL
Certification
Fraud Detection & Prevention
Timeline
BigQuery for Machine Learning
11-2022
Google Cloud's Operations Suite
06-2022
Smart Analytics in Google Cloud
01-2022
LEAN & Six Sigma DMAIC certified by Cognizant
12-2021
Process Trainer
Cognizant India Pvt Ltd
10.2021 - Current
Project Management Professional (PMP)
11-2020
ACT Team leader
08-2019
Fraud Detection & Prevention
12-2018
Subject Matter Expert & Analyst
Vodafone India Services Pvt Ltd.
05.2018 - 10.2021
BBA - Specialization in Finance & Economics
Narayana Business School
05.2015 - 2018.08
High School Diploma -
St.Francis High School
04.2013 - 2015.04
Similar Profiles
MOHAMMED FAHADMOHAMMED FAHAD
Data Analyst at Cognizant India PVT LTDData Analyst at Cognizant India PVT LTD
Yasmeen BanuYasmeen Banu
Service Delivery Manager at Cognizant India Pvt LtdService Delivery Manager at Cognizant India Pvt Ltd
MITHIL KOTHARIMITHIL KOTHARI
Associate Projects (IT Business Analyst) at COGNIZANT INDIA PVT LTDAssociate Projects (IT Business Analyst) at COGNIZANT INDIA PVT LTD