Milan Maiti
Kolkata
Summary
AIM: To work with an organization that provides ample opportunities for growth and also nurtures my core capabilities like problem solving, analytical skill and decision making abilities, at the same time meeting organizational goals and over and above all sharpen my ability to manage people effectively. Objective: Fulfilling the objectives and goals of the organization and henceforth contributing towards mutual ascent.
Overview
17
17
years of professional experience
Work History
Sr. Manager
Reliance Retail
Kolkata
07.2020 - Current
- Owning the P&L for the East Zone( WB, North east, Bihar, Jharkhand, Odisha) for Jio-mart ( Last Mile) b2c vertical
- Launch and execution of new pilot to improve the efficiency of riders managing last mile delivery of 30000+ orders on a daily basis while maintaining SLA
- Cost reduction initiatives continuously being taken to reduce the cost per delivery
- Mentored and trained a team of Ops manager, Area managers and TL.
Store Manager
Airplaza retail holding pvt. Ltd
04.2019 - 04.2020
- Training and Motivating all managers and team member’s for maintaining regular process and smooth operation
- Make 100% MPM for the store
- Co-ordination with Category Team & Vendors
- Giving new ideas for control over dump and shrinkage
- Make 100% consumer services reduce consumer complain
- And handling the consumer concern and closed it ASAP if any.
Assistant Store Manager
Future retail Ltd ( Bigbazar)
05.2018 - 02.2019
- Training and Motivating DM, and ADM for achieving weekly target
- Mechanization of Products
- Giving new ideas for control over dump and shrinkage
- Make 100% consumer services reduce consumer complain
- And handling the consumer concern and closed it ASAP if any
- Working on consumer’s feedback to enhance consumer experience
- Make the store more hygienic and maintain store assets
- Smooth Operation of Checkout.
Guest Delight Manager
DOMINO’S PIZZA INDIA LTD. JUBILANT FOODWORKS LTD.
03.2010 - 04.2018
- Training and Motivating SAM, AM and TM’s for achievement of regular sales targets and smooth operation
- Make 100% consumer services reduce consumer complain
- And handling the consumer concern and closed it ASAP if any
- Working on consumer’s feedback to enhance consumer experience
- Finding the new way of increasing sales.
Chief Brew Master
Barista Lavazza coffee company
10.2007 - 02.2010
Education
3 Years Diploma - Hotel Management
NIMS
Kolkata03-2006
12th - Higher Secondary
WBBHSE
03-2003
10th
WBSE
03-2001
Skills
- Resource Allocation
- Budget Oversight
- Reporting oversight
- Partnership Development
- Talent Development
- Market Analysis
Languages
- English, Hindi & Bengali.
Timeline
Sr. Manager
Reliance Retail
07.2020 - Current
Store Manager
Airplaza retail holding pvt. Ltd
04.2019 - 04.2020
Assistant Store Manager
Future retail Ltd ( Bigbazar)
05.2018 - 02.2019
Guest Delight Manager
DOMINO’S PIZZA INDIA LTD. JUBILANT FOODWORKS LTD.
03.2010 - 04.2018
Chief Brew Master
Barista Lavazza coffee company
10.2007 - 02.2010
3 Years Diploma - Hotel Management
NIMS
12th - Higher Secondary
WBBHSE
10th
WBSE
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