Amadeus
Milan Girishbhai Tank
Team Coach
Ahmedabad
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge, and exceeding expectations. Offering strong communication and problem-solving skills. Knowledgeable about customer relations, conflict resolution, and teamwork. Ready to use and develop skills in customer interaction, active listening, and adaptability in customer service roles.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
3
3
Languages
Work History
Team Coach
Advantmed India LLP
12.2024 - 06.2025
- Maintained and improved operational performance by completing action plans, resolving problems, and controlling implementations.
- Improved team performance by implementing effective coaching strategies and setting clear goals.
- Participated in cross-functional team-building activities.
- Enhanced overall team productivity by creating a positive work environment and promoting open communication among team members.
Customer Service Representative
Emirates Airlines
06.2023 - 12.2024
- Making new or amending existing reservation for customers based on travel needs.
- Managed high volume of inbound calls(150-200 calls in a day) for quick resolution of customer issues.
- Managed customer voice process by use of Reconnect and workforce genesys and chat through company official web chat platform.
- Used company built GDS system Reconnect.
- Boosted monthly sales revenue by skillfully promoting diverse product and service options through ticket and ancillary sales.
- Developed strong relationships with customers fostering brand loyalty and repeat business in loyalty programs(Emirates Skyward).
- Trained new hires for improved productivity and efficiency on the job floor.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with product complaints, logging issues for investigation.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed customer sales through chat platform.
- Responding to customer call and queries to sell/cross sell the airline products and service.
Customer Service Executive
Bird Worldwide Flight Services
02.2019 - 06.2021
- Managed check-in process for passengers, verifying travel documents and issuing boarding passes.
- Monitored check-in counters and gate areas to maintain order and efficiency.
- Trained new staff on passenger service procedures and customer service excellence.
- Addressed passenger complaints with empathy and provided immediate solutions.
- Responded to flight delays and cancellations by rebooking passengers and providing compensation services in line with airline policies.
- Supervised luggage handling to ensure correct loading and unloading from aircraft.
Airport Baggage Agent
Emirates Airlines(BWFS PAYROLL)
03.2017 - 06.2021
- Responded promptly to passenger inquiries regarding luggage status, enhancing overall customer service experience at the airport.
- Reduced mishandling incidents by accurately reading barcodes on luggage tags.
- Handled customer queries of baggage sales and lost baggage policy.
- Providing information about baggage allowances and check-in procedures.
Education
Business Administration -
Kampala International University
12th - Science
Kakira Senior Secondary School
10th - Science
Madhvani Primary School
Skills
- Telephone skills
Software
Saber
Resconnect
Timeline
Team Coach
Advantmed India LLP
12.2024 - 06.2025
Customer Service Representative
Emirates Airlines
06.2023 - 12.2024
Customer Service Executive
Bird Worldwide Flight Services
02.2019 - 06.2021
Airport Baggage Agent
Emirates Airlines(BWFS PAYROLL)
03.2017 - 06.2021
12th - Science
Kakira Senior Secondary School
10th - Science
Madhvani Primary School
Business Administration -
Kampala International University
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