Summary
Work History
Education
Skills
Certification
DELIVERY DOMAINS
DEVELOPMENT PLAN, 2026
Timeline
Generic
Mili Varghese

Mili Varghese

Summary

Technology delivery leader with 20+ years of experience delivering complex, business-critical transformation programs across global, matrixed environments. Proven track record in program delivery, vendor transitions, stakeholder management, cloud/platform transformation, and building high-performing distributed teams.

20+ years of experience leading technology delivery, digital transformation, and business-critical program's across global organizations. Delivered complex portfolios and strategic initiatives, driving execution excellence, governance, and stakeholder alignment. Successfully led supplier transitions and multi-vendor engagements, ensuring seamless continuity and accelerated value realisation. Built and led global teams across offshore/onshore models, delivering cost optimisation, technical debt reduction, operational efficiencies, and improved customer journeys.

Work History

Project/Product Manager

Shell India Markets
05.2023 - Current
  • Managing end-to-end delivery of 7 business-critical Wells & Digital initiatives, including IPACE, C-CAT, eWIMS NG, mOCDB, SPL, eWCAI, ORCA, with combined annual budget exceeding $2.8M, spanning project initiation, planning, execution, Go-Live and stabilization across multiple business domains.
  • Managing geographically distributed teams of 15+ professionals across Shell, EPAM and ERAZE, and coordinating delivery across a multi-vendor ecosystem, ensuring governance excellence, stakeholder alignment and execution discipline.
  • Leading the eWIMS NG program under a high-complexity vendor landscape, while driving supplier transition from ERAZE to EPAM including L1/L2 handover from ERAZE to Shell SOM, ensuring business continuity, effective risk management and uninterrupted delivery during critical Go-Live phases.
  • Successfully managed vendor transition from CGI to EPAM for a 12-member team, ensuring zero disruption to delivery, seamless knowledge transfer, clear accountability and sustained service performance.
  • Played a key role in the Wells and Digital portfolio, collaborating with cross-functional stakeholders, managing delivery dependencies and business readiness activities to support a smooth enterprise transformation while maintaining continuity of critical operations.

Delivery Manager

Tata Consultancy Services, Client: American Express
05.2019 - 05.2023
  • Managed a diverse technology portfolio comprising 5 cross-functional teams and ~130 global resources, delivering solutions across Third-Party Risk Management, Information Security, Cloud, RPA, Workplace Services, Analytics and Enterprise Platforms.
  • Served as Product Manager for a cloud-based Third-Party Risk Assessment platform supporting a major global banking client, driving roadmap execution, stakeholder engagement and business value delivery.
  • Directed end-to-end programme delivery across multiple initiatives, ensuring successful execution against scope, budget, quality, regulatory and customer expectations.
  • Owned portfolio governance, financial management, contract negotiations and Statement of Work (SoW) processes, supporting business growth and delivery sustainability.
  • Partnered with architecture, engineering and business leadership teams to secure design approvals, mitigate delivery risks and ensure successful production deployments for business-critical solutions.
  • Led talent development, workforce planning and location growth initiatives, building high-performing global teams and strengthening organisational capability.

Functional Consultant / Program Manager

02.2016 - 04.2019
  • Accountable for offshore application delivery of the Third Party Risk Assessment portfolio, leading globally distributed teams of architects, developers, and SMEs across the USA and India.
  • Built and scaled high-performing delivery teams from the ground up, establishing the capabilities and governance required to support global application development and support services.
  • Delivered the Third Party Risk Assessment programme end-to-end, from requirements and solution design through development, testing, and release, ensuring compliance with regulatory, quality, and vendor management standards.
  • Served as the primary escalation point and trusted partner for senior stakeholders, providing technical leadership, issue resolution, and cross-functional coordination across vendors, support teams, and global counterparts.

Project Manager – SST Applications

02.2011 - 01.2016
  • Managed delivery of the Service Solutions & Tooling (SST) portfolio, encompassing application development, customer support, Enterprise Service Bus integrations, Asset & Configuration Management, and data quality initiatives.
  • Delivered projects within agreed scope, budget and timelines, while leading cross-functional teams of employees and contractors across multiple technology and business domains.
  • Drove proactive risk, resource and dependency management, ensuring effective project execution, optimal resource utilisation and successful stakeholder outcomes.
  • Improved delivery performance through team development, coaching and collaboration, fostering a high-performing culture focused on quality, efficiency and customer satisfaction.

Support Executive / Change and Release Manager Single Sign-On

06.2004 - 01.2011
  • Managed Change and Release Governance for the Single Sign-On (SSO) Security portfolio, ensuring controlled deployment of application and policy changes across production environments.
  • Drove service stability and operational excellence through risk-managed release processes, stakeholder coordination and adherence to enterprise change controls.
  • Contributed to process optimisation initiatives that improved delivery efficiency, reduced implementation risk and minimised service disruptions.

Education

B Tech -

Computer Science

Skills

Program & Portfolio Delivery

Product / Project Management

Vendor & Transition Management

Change & Release Management

Stakeholder & Governance Leadership

Financial and Contract management

Team Development

Certification

AWS technical Essentials

DELIVERY DOMAINS

  • Wells & Digital Product Portfolio
  • Enterprise Transformation & S4H Migration
  • Third-Party Risk & Governance
  • Cloud, Automation & Platform Modernisation (Azure, Pega, RPA)
  • Information Security, HR & Shared Services
  • Vendor Transition & Global Delivery Operations

DEVELOPMENT PLAN, 2026

  • AI Engineering & Infrastructure Multi-Skilling (In Progress)
  • PMP PMBOK B Certification (In Progress)
  • Google GenAI Leader Certification (In Progress)

Timeline

Project/Product Manager

Shell India Markets
05.2023 - Current

Delivery Manager

Tata Consultancy Services, Client: American Express
05.2019 - 05.2023

Functional Consultant / Program Manager

02.2016 - 04.2019

Project Manager – SST Applications

02.2011 - 01.2016

Support Executive / Change and Release Manager Single Sign-On

06.2004 - 01.2011

B Tech -

Computer Science

Similar Profiles

  • Raymond LeechRaymond Leech

    Project/Product Manager at American Financial ResourcesProject/Product Manager at American Financial Resources

  • Felicia McCutcheonFelicia McCutcheon

    Program / Project Manager / Product Owner at Financial Services IndustryProgram / Project Manager / Product Owner at Financial Services Industry

  • SCOTT CRAWFORDSCOTT CRAWFORD

    SVP, Head of Product and Project Management at ACORE CapitalSVP, Head of Product and Project Management at ACORE Capital

  • Savitha VeliahSavitha Veliah

    Associate Vice President, Delivery Lead, Project Manager, Service Manager, Project Leader, Team Leader, Test Manager, BA & Senior Developer at Mphasis LtdAssociate Vice President, Delivery Lead, Project Manager, Service Manager, Project Leader, Team Leader, Test Manager, BA & Senior Developer at Mphasis Ltd

CREATE PROFILE
Mili Varghese