Playing cricket
Milind Gawai
Mumbai,Maharashtra
Summary
Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Sales Key Account Manager/ Associate
Shop101 ( Acquired by Glance/InMobi)
Mumbai
09.2018 - 10.2021
- Achieving weekly Sales targets ( 5 Lacs) by managing group of 50 resellers
- Identifying and Onboarding new resellers, sharing offer details
- Upselling and Cross-selling with existing resellers
- Built and maintained customer relationships
- Resolve resellers queries
- Arrange forward and reverse shipment
- Identified customer needs and wants to enhance customer experiences and boost sales.
Customer Service Executive
Reliance Jio
MUMBAI
09.2017 - 05.2018
- Resolved Pay monthly customer queries through web chat
- Upselling new offers with existing Jio users
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
Senior Sales /Support Associate
Firstsource Solutions PVT Limited
Mumbai
03.2012 - 10.2016
- Home Broadband Process – EE UK
- Achieved Sales target using LivePerson Web chat Application
- Understanding and analyzing customers requirements
- Customer Escalations Executive (O2 UK Pay monthly)
- Resolved Internal and Store escalations to avoid going complaints to the Ofcom
Customer service Executive
Spice BPO Service Limited
04.2011 - 01.2012
- (Handled by the Naaptol.com)
- Cold Calling, running Campaigns
- Order Verification, Lead Generation and key account documentation
- Transformed leads into sales
- 70% delivery percentage
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
Education
MBA - Sales And Marketing
VPSM, DY Patil University
Nerul, Navi Mumbai 09.2021 - Current
Bachelors of Commerce - Accounting And Finance
Mumbai University
Fort, Mumbai 04.2017 - 04.2020
Skills
MS Office
undefinedAccomplishments
- Advanced Hardware and Networking course (ITI – Thane) for 18 months 2008-2010
- Completed the MS-CIT (Maharashtra State Certificate in Information)
- Completed a group project on MRF Tyres for Marketing and submitted it to Prof
- Dr Bilwa Deshpande (Faculty for Marketing Management) during the first academic semester of the MBA batch
- Active member of Placement committee (Batch 2021-2023
- Mentored students for the preparations of Internship interviews
- Helping and co-ordination with faculty members to arrange guest lectures
- Member of Marketing and Finance committee at Vijay Patil School of Management
Certification
Advance Hardware and Networking
Interests
Watching movies
Timeline
MBA - Sales And Marketing
VPSM, DY Patil University
09.2021 - Current
Sales Key Account Manager/ Associate
Shop101 ( Acquired by Glance/InMobi)
09.2018 - 10.2021
Customer Service Executive
Reliance Jio
09.2017 - 05.2018
Bachelors of Commerce - Accounting And Finance
Mumbai University
04.2017 - 04.2020
Senior Sales /Support Associate
Firstsource Solutions PVT Limited
03.2012 - 10.2016
Customer service Executive
Spice BPO Service Limited
04.2011 - 01.2012
Advance Hardware and Networking
09-2010
HBS Online - Gloabal Business
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