Milind Pal
Pune
Summary
Detail-oriented Business Analyst with a strong foundation in data analysis, process documentation, and requirements management. Recently completed [degree/certification] and gained hands‑on experience through internships/projects in [industry]. Skilled in Excel, SQL, and basic BI tools, with a keen eye for identifying inefficiencies and proposing data-backed improvements. Eager to contribute to process optimization, reporting, and project delivery in a dynamic business environment.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Senior Technical Process Specialist
Infosys Ltd.
Pune
12.2023 - 06.2025
- BRD and FRD.
- Analysed user requirements and developed solutions to meet needs.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Implemented and maintained software solutions according to customer requirements.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Senior Technical Process Specialist
DXC Technology
Bangalore
09.2022 - 11.2023
- Configured hardware, devices, and software to set up workstations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided basic end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
- Walked individuals through basic troubleshooting tasks.
- Researched product and issue resolution tactics to address customer concerns.
Business Development Associate
Think & Learn Private Limited
Pune
02.2022 - 08.2022
- Negotiated contracts and closed sales with new and existing clients.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
Business Development Team Leader
Solidarity Group
Pune
09.2020 - 02.2021
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated prices, terms of sales and service agreements.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed one-on-ones to evaluate progress, discuss professional development and coach employees to reach targets.
Member of Technical Support Staff
Shoptimize India Private Limited
Pune
04.2019 - 02.2020
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
MBA in Business Analytics - Business Analytics
Rani Durgavati University
Jabalpur09-2023
Bachelor of Technology - Computer Science Engineering
Amity University
Noida, India05.2018
Skills
- Technical troubleshooting
- Remote System Analysis
- Support Ticket System Management
- Technical Documentation
- Data visualization
- Industry knowledge
- BRD & FRD
- Power BI Knowledge
- Analytical thinking
- Tableau Knowledge
- SQL server
Hobbies and Interests
- Sports Activities
- Cooking
- Travelling
- Gyming
Personal Information
I am the only child in my family which is of three members.
Languages
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
German
Beginner (A1)
A1
Certification
Udemy certificate in Power BI.
Timeline
Senior Technical Process Specialist
Infosys Ltd.
12.2023 - 06.2025
Senior Technical Process Specialist
DXC Technology
09.2022 - 11.2023
Business Development Associate
Think & Learn Private Limited
02.2022 - 08.2022
Business Development Team Leader
Solidarity Group
09.2020 - 02.2021
Member of Technical Support Staff
Shoptimize India Private Limited
04.2019 - 02.2020
MBA in Business Analytics - Business Analytics
Rani Durgavati University
Bachelor of Technology - Computer Science Engineering
Amity University